New episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelogNew episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelog
D3x

COMMUNICATION CHANNELS

Website chat

How the D3x website chatbot sits on the hotel site with live PMS context, so direct-booking questions resolve instead of sitting in a widget.

Website chat is the D3x agent on your own domain: availability, booking questions, pre-stay requests, and in-stay help for guests who open the site instead of WhatsApp. It uses the same Skills Engine and PMS connection as every other channel.

Staycity Group handles 75% of web chat and WhatsApp through D3x AI. Treat website chat as a first-class channel in phase one if a large share of questions already arrive on the site, not as a widget you add later.

What to decide before go-live

  • Which properties and languages the widget covers.
  • Whether anonymous visitors can ask availability questions without a reservation match.
  • How the agent hands off to staff (and whether that handoff is visible in the same thread).
  • Brand voice on the site versus WhatsApp, usually the same, with a tighter commercial tone on booking pages.

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