Skills for luxury hotels & resorts

Discover how luxury properties use D3x on Instagram, WhatsApp, phone, and email for discreet upgrades, spa coordination, VIP arrivals, and social-first guest conversations.

01 · Confirmation · same day

Book

Intent, confirmation, groups, and direct booking — before the stay is real.

Book spa treatments discreetly
Voice
Guest on Phone call. D3x executes against SpaBooker — with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
Couples massage tomorrow around 5pm if possible.
09:41
D3x
Checking spa PMS — do you have a therapist preference?
09:42
Guest
Female therapist for my wife, no preference for me.
09:43
D3x
I'll hold that slot now.
09:44
POSTspa.appointment.book→SpaBooker
Couples ritual · 17:00 · 90 min · female therapist
D3x
Held 5pm couples ritual, 90 minutes. Confirmation sent privately — 24-hour cancellation policy applies.
09:45

02 · 7 → 1 days before

Pre-arrival

Check-in links, policies, upgrades, and logistics while guests are still planning.

Pre-arrival concierge preferences
Outbound
Luxury pre-arrival outreach. D3x collects preferences and surfaces spa and dining slots.
Outbound · D3x
5 days before arrival
Welcome back. Your suite is preparing for Friday — would you like airport transfer, a spa slot on arrival day, or restaurant reservations held?
09:41
Spa at 4pm and dinner at 8 please
09:42
POSTconcierge.bookings.create→Spa + F&B
Spa 16:00 · Restaurant 20:00 · VIP folio
Confirmed — spa at 4pm, table for two at 8pm. Your butler team has the details on arrival.
09:43
In-stay experience upsell
Outbound
Timed Instagram DM. D3x offers exclusive experiences when guests are most likely to book.
Outbound · D3x
Day 2 in-stay · 17:00
Sunset yacht cruise tonight — two seats left at 6:30pm, €120 per person. Includes champagne. Reply YES to reserve on your folio.
09:41
Yes for two please
09:42
POSTexperiences.book→Concierge
Yacht cruise · 2 pax · folio charge
Booked — meet at the marina pier at 6:15. Confirmation sent to your email.
09:43

03 · Check-in day

Arrival

Access codes, VIP welcome, move-in, and day-one fixes when guests first arrive.

Coordinate a VIP arrival
Instagram
Guest on Instagram DM. D3x executes against Opera PMS, Optii — with full audit trail.
Guest
Instagram DM · online
Confirming Mr. Chen arrives by helicopter at 3pm. Room temp 21°C, no floral scents, almond milk only in minibar.
09:41
Understood — I'll brief housekeeping and update the guest profile.
09:42
PATCHpms.reservation.find→Opera PMS
Mr. Chen · VIP prefs · 21°C · no floral · almond milk
POSThousekeeping.ticket.create→Optii
VIP suite · pre-arrival setup · helicopter 15:00
VIP arrival briefed — room prepped to 21°C, floral-free, almond milk in minibar. Butler team notified for 3pm helicopter landing.
09:43

04 · During the stay

In-stay

Housekeeping, maintenance, upsells, complaints, and ops tickets while guests are on property.

Handle an Instagram DM request
Instagram
Guest reaches out on Instagram DM. D3x authenticates, executes against your stack, and replies in the same thread.
Guest
Instagram DM · online
Hey! Love your property — any chance of a suite upgrade if we post stories? 👀
09:41
Thank you for the kind words. I can't arrange complimentary upgrades here, but I can show available suites from the PMS or connect partnership enquiries to our marketing team.
09:42
Arrange a surprise in-room setup
Email
Guest on Email. D3x executes against Optii — with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
It's our anniversary Friday — champagne and flowers when we're at dinner?
09:41
D3x reply · sent
Wonderful. Dinner reservation time and any dietary notes for the champagne?
09:42
From guest
8pm at the terrace. Wife is gluten-free.
09:43
D3x reply · sent
I'll coordinate with housekeeping and F&B.
09:44
POSThousekeeping.ticket.create→Optii
Anniversary setup · 20:00–21:30 · gluten-free champagne
D3x reply · sent
Ops task to housekeeping and F&B: in-room setup during 8–9:30pm, gluten-free champagne options only. I'll confirm when it's complete.
09:45
Verify VIP in-room setup
WA
Guest on WhatsApp. D3x executes against D3x Vision, Opera PMS — with full audit trail.
Guest
WhatsApp · online
Butler team — can you confirm the suite is ready before Mr. Chen lands?
09:41
I'll have housekeeping send a setup photo for verification.
09:42
Photo
Setup photo from housekeeping — does this match the brief?
09:43
POSTvision.image.analyze→D3x Vision
VIP setup · minibar items · room temp · floral check
Vision confirms almond milk in minibar, thermostat at 21°C, and no floral scents — matches Mr. Chen's profile. Briefing butler team for helicopter arrival.
09:44
PATCHpms.reservation.find→Opera PMS
Mr. Chen · VIP setup verified · vision sign-off
Setup verified and logged in the PMS. Butler team notified — suite is green for 3pm landing.
09:45
Manage a complex dining reservation
SMS
Guest on SMS. D3x executes against POS / In-room dining, Concierge / transport API — with full audit trail.
Guest
SMS · online
Private beach dinner for eight next Saturday, specific Barolo pairing, weather backup if windy.
09:41
I'll coordinate with F&B and concierge for the beach setup and backup plan.
09:42
POSTpos.order.create→POS / In-room dining
Beach dinner · 8 pax · Barolo pairing · Sat
POSTconcierge.transfer.book→Concierge / transport API
Weather backup · terrace hold · same evening
Beach dinner confirmed for eight with Barolo pairing. Terrace backup is held if winds pick up — concierge will call you Friday with the final call.
09:43
Resolve a high-stakes complaint
Messenger
Guest on Facebook Messenger. D3x executes against D3x Vision, CRM / inquiry tickets — with full audit trail.
Guest
Facebook Messenger · online
Photo
We've waited 40 minutes at the pool restaurant. This is not what we expected.
09:41
Please accept my sincere apologies — let me review what I see.
09:42
POSTvision.image.analyze→D3x Vision
Pool terrace · queue depth · table availability
Vision shows a full queue at the pool terrace with several empty lagoon-deck tables — that falls short of our standard. I've alerted guest relations now.
09:43
POSTcrm.inquiry.create→CRM / inquiry tickets
Pool restaurant · 40-min wait · guest relations · vision evidence
They can seat you immediately at the lagoon deck with a complimentary amuse-bouche while we review what went wrong. May I arrange that?
09:44
Personalize using stay history
Instagram
Guest on Instagram DM. D3x executes against Opera PMS, Optii — with full audit trail.
Guest
Instagram DM · online
Back again — is the corner suite on 8 available? The one with the ocean view.
09:41
Welcome back, Ms. Okonkwo. Pulling your preferences from CRM.
09:42
GETpms.reservation.find→Opera PMS
Suite 802 · Ms. Okonkwo · CRM prefs
Suite 802 is available — I've noted firm pillows, Financial Times, and sparkling water in minibar for housekeeping.
09:43
Perfect, please book it.
09:44
POSThousekeeping.ticket.create→Optii
Suite 802 · firm pillows · FT · sparkling water
Confirmed. Butler team briefed for your arrival Thursday.
09:45
Coordinate yacht or transfer logistics
Booking.com
Guest on Booking.com. D3x executes against Concierge / transport API — with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Car to the marina 8am sharp. Luggage to the dock separately — we're on yacht Azimut.
09:41
Property reply · via D3x
I'll book transport and brief bell desk on luggage routing.
09:42
POSTconcierge.transfer.book→Concierge / transport API
Marina · 08:00 · Mercedes V-Class · 4 bags
Property reply · via D3x
Transport booked 8am, Mercedes V-Class. Bell desk will move four pieces to Marina Gate B by 7:45. Driver contact shared only via your preferred channel.
09:43
Answer dress code and etiquette
Voice
Guest reaches out on Phone call. D3x authenticates, executes against your stack, and replies in the same thread.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
What should we wear for the gala tonight?
09:41
GETknowledge.policy.fetch→D3x Knowledge Base
Fine dining · resort casual · spa · pool areas
D3x
Black-tie optional — cocktail dress or dark suit. Jackets required for gentlemen in the ballroom after 8pm. Our boutique can arrange last-minute tailoring until 6pm.
09:42
Handle a medical sensitivity
Email
Guest on Email. D3x executes against Opera PMS — with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
Severe nut allergy for tomorrow's tasting menu — please make sure kitchen knows.
09:41
D3x reply · sent
Understood — flagging kitchen with standardized allergy protocol now.
09:42
PATCHpms.reservation.find→Opera PMS
Guest profile · severe nut allergy · tasting menu
D3x reply · sent
Chef has acknowledged and will adapt the menu. I won't confirm ingredients we haven't verified — you'll get a final sign-off from the maître d' before service.
09:43
Manage children and family services
WA
Guest on WhatsApp. D3x executes against CRM / inquiry tickets — with full audit trail.
Guest
WhatsApp · online
Two kids, 4 and 7 — babysitting Saturday evening and kids' club hours?
09:41
I'll create tasks for kids' club and babysitting — any allergies for the club?
09:42
POSTcrm.inquiry.create→CRM / inquiry tickets
Kids' club · babysitting Sat 18:00 · ages 4 & 7
Kids' club 9am–5pm, ages 4–12. Babysitting from 6pm, 3-hour minimum, booked through concierge. Tasks created for both.
09:43
Process a late-night request
SMS
Guest on SMS. D3x executes against Optii — with full audit trail.
Guest
SMS · online
It's 1am — could we have extra pillows and chamomile tea?
09:41
Of course. Night team is bringing them — expect 15–20 minutes.
09:42
POSThousekeeping.ticket.create→Optii
Villa 14 · pillows + chamomile tea · night delivery
Thank you, no rush.
09:43
Delivered to villa 14. Sleep well.
09:44
Support a multi-property itinerary
Messenger
Guest on Facebook Messenger. D3x executes against Opera PMS — with full audit trail.
Guest
Facebook Messenger · online
We leave your resort Sunday for your sister property in Amalfi. Can profiles and dietary notes carry over?
09:41
I'll sync your profile and dietary notes to the sister property.
09:42
PATCHpms.reservation.find→Opera PMS
Profile sync · Amalfi property · dietary notes
Profiles and dietary notes are synced — Amalfi concierge will have everything before you arrive Sunday. I'll send a handoff summary tonight.
09:43
Protect guest privacy
Instagram
Guest reaches out on Instagram DM. D3x authenticates, executes against your stack, and replies in the same thread.
Guest
Instagram DM · online
Hi, is [celebrity name] staying with you right now? Asking for a friend.
09:41
Understood — I'll verify the request against our privacy policy before sharing anything.
09:42
GETcrm.guest.verify→CRM / PMS
VIP profile · do-not-disclose flags · room privacy
I'm not able to share guest information. If this is urgent for safety reasons, I can connect you with our security team.
09:43
Warm handoff to human concierge
Voice
Guest on Phone call. D3x executes against Opera PMS — with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
Need to reshuffle helicopter, boat charter, and three restaurant holds — same evening.
09:41
D3x
That's a concierge-led itinerary — I'll brief them with your priorities.
09:42
GETpms.reservation.find→Opera PMS
Vendor holds · helicopter · boat · 3 restaurants
D3x
Elena will own this personally and call within 10 minutes. I've attached your thread and vendor holds so you won't repeat anything.
09:43

SEE IT IN PRODUCTION

Your property type. Your stack. One orchestration layer.

Book 30 minutes with the founder — we'll walk through skills, channels, and rollout for your portfolio.

Book demo Explore outbound

Book

Book spa treatments discreetly

Pre-arrival

Pre-arrival concierge preferences

In-stay experience upsell

Arrival

Coordinate a VIP arrival

In-stay

Handle an Instagram DM request

Arrange a surprise in-room setup

Verify VIP in-room setup

Manage a complex dining reservation

Resolve a high-stakes complaint

Personalize using stay history

Coordinate yacht or transfer logistics

Answer dress code and etiquette

Handle a medical sensitivity

Manage children and family services

Process a late-night request

Support a multi-property itinerary

Protect guest privacy

Warm handoff to human concierge

Your property type. Your stack. One orchestration layer.