Skills for aparthotels

Discover how aparthotel operators use D3x across WhatsApp, SMS, email, and Booking.com for self check-in, long-stay housekeeping, access codes, and multi-property messaging at scale.

01 · Confirmation · same day

Book

Intent, confirmation, groups, and direct booking — before the stay is real.

Answer OTA and SMS in one layer
Booking.com
Guest on Booking.com. D3x executes against Channel manager / OTA inbox, Mews PMS — with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Can we get in before 4pm? I messaged on Expedia too.
09:41
Property reply · via D3x
Same reservation — I see both threads. Let me check turnover status.
09:42
GETota.message.reply→Channel manager / OTA inbox
Expedia + SMS · unit 12B · early access
GETpms.reservation.find→Mews PMS
Unit 12B · HK cleared · early access pending
Property reply · via D3x
Early access isn't guaranteed, but I'll text you as soon as housekeeping clears 12B. Luggage drop is open now at the lobby locker.
09:43
Qualify a direct booking lead
Messenger
Guest on Facebook Messenger. D3x executes against Mews PMS, CRM / inquiry tickets — with full audit trail.
Guest
Facebook Messenger · online
Looking at 30 nights in March for four people, two bedrooms if possible.
09:41
Great — exact dates and budget range?
09:42
1 Mar – 31 Mar, around €3,500 total.
09:43
Checking availability and passing your details to sales.
09:44
GETpms.reservation.find→Mews PMS
2BR · 1 Mar–31 Mar · 4 guests
POSTcrm.inquiry.create→CRM / inquiry tickets
30-night direct lead · €3,500 budget · 4 guests
Two-bedroom units available at €3,280 for the month. Passing your details to sales with full thread — they'll WhatsApp you within the hour.
09:45

02 · 7 → 1 days before

Pre-arrival

Check-in links, policies, upgrades, and logistics while guests are still planning.

Mid-stay housekeeping schedule
Outbound
Proactive WhatsApp for extended stays. D3x confirms housekeeping windows and linen preferences.
Outbound · D3x
Day 4 of 14-night stay
Hi — you're on day 4 of your stay. Housekeeping is scheduled Thursday 10–12. Prefer a different window or skip this week?
09:41
Friday morning works better for us
09:42
PATCHhk.schedule.update→Housekeeping
Unit 12B · Fri 09:00–11:00 · long-stay profile
Updated — Friday 9–11am. I'll remind you the evening before.
09:43

03 · Check-in day

Arrival

Access codes, VIP welcome, move-in, and day-one fixes when guests first arrive.

Send door codes after verification
SMS
Guest on SMS. D3x executes against Mews PMS, Salto — with full audit trail.
Guest
SMS · online
We arrive tonight around 11 — how do we get in? Booking ref AP-8842.
09:41
Let me verify your booking and issue your access codes.
09:42
GETpms.reservation.find→Mews PMS
Ref AP-8842 · unit 12B · arrival tonight
POSTaccess.code.issue→Salto
Unit 12B · valid from 16:00 today
Verified your booking. Building code 4821#, then unit 12B code 9034# — valid from 4pm today. Parking is level -1, space 42. Wi‑Fi: AparthotelGuest / welcome8842.
09:43
Access code reminder before late arrival
Outbound
Scheduled SMS before a late arrival. D3x sends door codes and troubleshooting steps proactively.
Outbound · D3x
Day of arrival · 16:00
Your check-in for Unit 12B is from 4pm. Door code: 4829# then wait for the green light. Reply HELP if anything doesn't work.
09:41Delivered
We're here but the code isn't working
09:42Delivered
POSTaccess.diagnostics.run→Salto
Unit 12B · failed entry · fresh code issued
Try 5910# — valid for 30 minutes. Press # after the digits. I've also sent a 15-second video guide. Reply IN when you're inside.
09:43Delivered

04 · During the stay

In-stay

Housekeeping, maintenance, upsells, complaints, and ops tickets while guests are on property.

Schedule mid-stay housekeeping
Messenger
Guest on Facebook Messenger. D3x executes against Alkimii — with full audit trail.
Guest
Facebook Messenger · online
I'm here for a month — can cleaning be Wednesdays only? I work from the flat.
09:41
Your rate includes weekly service. Checking Wednesday slots that avoid 9–12.
09:42
Afternoons are best, after 2pm.
09:43
I'll book that recurring slot for the rest of your stay.
09:44
POSThousekeeping.ticket.create→Alkimii
Unit 12B · weekly Wed 14:00–16:00 · recurring
Booked housekeeping every Wednesday, 2–4pm, for the rest of your stay. Ops has your access notes.
09:45
Extend a long-stay booking
Instagram
Guest on Instagram DM. D3x executes against Mews PMS — with full audit trail.
Guest
Instagram DM · online
Love the unit — can we extend two more weeks from the 14th?
09:41
Checking availability and your current rate terms.
09:42
GETpms.reservation.find→Mews PMS
Unit 12B · extend +14 nights from 14th
Unit 12B is free through the 28th. Extended rate is €1,240 for the two weeks — same terms. Want me to update the PMS and refresh your door code window?
09:43
Handle a broken lock or code
Booking.com
Guest on Booking.com. D3x executes against D3x Vision, Maintenance / CMMS — with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Keypad says error — we're standing outside in the rain
09:41
Property reply · via D3x
Let me look at the keypad — try 9034# then hold the checkmark for two seconds.
09:42
POSTvision.image.analyze→D3x Vision
Keypad · error state · unit 12B
Property reply · via D3x
Vision shows an access-denied error on the keypad — not a hardware fault. If 9034# still fails, use backup code 7712# once.
09:43
Guest message
Backup worked, we're in.
09:44
Property reply · via D3x
Good — I'll schedule maintenance to reset the keypad tomorrow.
09:45
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · keypad reset · tomorrow 10:00
Property reply · via D3x
Maintenance is scheduled for tomorrow 10am. I'll message you when it's fixed.
09:46
Explain unit amenities
Voice
Guest reaches out on Phone call. D3x authenticates, executes against your stack, and replies in the same thread.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
How does the washing machine work? And is there a dishwasher tablet somewhere?
09:41
D3x
Washing machine: select Cotton 40°, close door firmly, press Start. Dishwasher tablets are under the sink in the kitchen cupboard — usually a pack of 6. Need a video walkthrough?
09:42
Coordinate parcel delivery
Email
Guest on Email. D3x executes against D3x Vision, Faundit — with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
Amazon says delivered but I don't see it — can someone check?
09:41
D3x reply · sent
Parcels go to locker bank B. Can you send a photo of the delivery notice or tracking screen?
09:42
From guest
Tracking says locker B-07
09:43
POSTvision.image.analyze→D3x Vision
Delivery notice · locker ID · tracking ref
D3x reply · sent
Vision reads locker B-07 and tracking ref TBA8849201844 — checking reception logs now.
09:44
POSTlostfound.item.log→Faundit
Parcel TBA8849201844 · locker B-07
D3x reply · sent
Logged in reception at 14:22 today, locker B-07. Code 5590. Collection hours 8am–8pm.
09:45
Process a damage deposit question
Messenger
Guest on Facebook Messenger. D3x executes against Mews PMS — with full audit trail.
Guest
Facebook Messenger · online
When does the €200 pre-auth get released? We checked out yesterday.
09:41
Usually 5–7 business days per your card issuer.
09:42
Let me confirm nothing is holding the deposit on our side.
09:43
GETpms.reservation.find→Mews PMS
Unit 12B · checkout clean · deposit status
PMS shows checkout clean with no damage notes — nothing holding the deposit on our side. I can ask finance to confirm release if it's not back by Friday.
09:44
Report pre-existing unit damage
Instagram
Guest on Instagram DM. D3x executes against D3x Vision, Maintenance / CMMS — with full audit trail.
Guest
Instagram DM · online
Found a cracked dining chair on arrival — wasn't us.
09:41
Thanks for flagging early — can you send a photo?
09:42
Photo
Crack was already here when we walked in
09:43
POSTvision.image.analyze→D3x Vision
Furniture damage · chair leg · pre-existing
Vision shows a split along the chair's front leg — consistent with pre-existing wear, not fresh damage. Logging this now.
09:44
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · chair leg crack · pre-existing · vision attached
Logged as pre-existing in the PMS with your photo — your deposit is protected. Maintenance will swap the chair this week.
09:45
Support corporate housing stays
Booking.com
Guest on Booking.com. D3x executes against CRM / inquiry tickets — with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
We're placing 12 consultants for Q3 — need monthly invoices and one ops contact for all units.
09:41
Property reply · via D3x
I'll set up a corporate housing inquiry with your requirements.
09:42
POSTcrm.inquiry.create→CRM / inquiry tickets
12 units · Q3 · monthly invoices · single ops contact
Property reply · via D3x
Captured — corporate sales will email terms and a single ops contact within 24 hours. I'll keep this thread as your main channel.
09:43
Manage noise and neighbor issues
Voice
Guest on Phone call. D3x executes against Maintenance / CMMS — with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
Neighbors in the building are having a loud party again.
09:41
D3x
Sorry you're dealing with that. I've logged it and notified on-call per building policy.
09:42
POSTmaintenance.ticket.create→Maintenance / CMMS
Building B · noise complaint · on-call visit
D3x
They may visit the floor. I can't promise an outcome, but I'll follow up with you in the morning.
09:43
Replace linens and towels on request
Email
Guest on Email. D3x executes against Alkimii — with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
Could we get extra towels? We're four people and only have two sets.
09:41
D3x reply · sent
Your plan includes one mid-stay linen drop — I'll add towels today.
09:42
POSThousekeeping.ticket.create→Alkimii
Unit 12B · extra towels · delivery 17:00–19:00
D3x reply · sent
Housekeeping task created for 12B, delivery 5–7pm. Leave towels outside the door if you're out.
09:43
Handle a utilities or Wi‑Fi outage
SMS
Guest on SMS. D3x executes against Maintenance / CMMS — with full audit trail.
Guest
SMS · online
Wi‑Fi died about an hour ago. I have a client call in 20 minutes.
09:41
Checking building status and backup options.
09:42
POSTmaintenance.ticket.create→Maintenance / CMMS
Building-wide · Wi‑Fi outage · engineer ETA 45m
Confirmed building-wide outage — engineer ETA 45 minutes. Backup hotspot password is on the fridge card; I've also messaged units 11A–14D proactively.
09:43

05 · Morning of departure

Checkout

Late checkout, folios, invoices, and departure logistics.

Roll out a new property in the portfolio
WA
Guest on WhatsApp. D3x executes against Salto — with full audit trail.
Guest
WhatsApp · online
Riverside Annex goes live Monday — 40 units. Are WhatsApp check-in and door-code flows ready to clone from the sister building?
09:41
I'll confirm the rollout checklist against the sister property template.
09:42
POSTaccess.code.issue→Salto
Riverside Annex · 40 units · clone Salto profile
WhatsApp check-in and Salto door-code flows are cloned and tested on 5 pilot units. Full 40-unit go-live is green for Monday — I'll send the ops runbook tonight.
09:43
Guide self check-out
WA
Guest on WhatsApp. D3x executes against Mews PMS — with full audit trail.
Guest
WhatsApp · online
Checking out at 7am — no one on site. What do we do?
09:41
Strip used linens to the bathroom, bag rubbish, lock the door.
09:42
Done. Keys are digital — just leave?
09:43
Reply 'checked out' when you're clear and I'll close the stay.
09:44
PATCHpms.reservation.find→Mews PMS
Unit 12B · checkout 07:00 · self check-out
Yes — stay closed in the PMS. Thanks for staying with us.
09:45

SEE IT IN PRODUCTION

Your property type. Your stack. One orchestration layer.

Book 30 minutes with the founder — we'll walk through skills, channels, and rollout for your portfolio.

Book demo Explore outbound

Book

Answer OTA and SMS in one layer

Qualify a direct booking lead

Pre-arrival

Mid-stay housekeeping schedule

Arrival

Send door codes after verification

Access code reminder before late arrival

In-stay

Schedule mid-stay housekeeping

Extend a long-stay booking

Handle a broken lock or code

Explain unit amenities

Coordinate parcel delivery

Process a damage deposit question

Report pre-existing unit damage

Support corporate housing stays

Manage noise and neighbor issues

Replace linens and towels on request

Handle a utilities or Wi‑Fi outage

Checkout

Roll out a new property in the portfolio

Guide self check-out

Your property type. Your stack. One orchestration layer.