Documentation
D3x DocsLink to this section
Technical reference for deploying and operating D3x across PMS, messaging channels, and hotel operations.
llms-full.txt · Full corpus for answer engines
22 pages
Getting started
GETTING STARTED
What is D3x?
D3x is AI Agents for Hotel groups, agents that resolve guest requests and execute across your hotel tech stack.
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Connect your stack
Wire PMS, messaging, housekeeping, and CRM integrations before go-live.
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Your first deployment
Most groups go live in 2–3 weeks starting with messaging channels.
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Book a demo
30 minutes with the founder, a working conversation, not a slide deck.
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Property management systems
PROPERTY MANAGEMENT SYSTEMS
Mews
How D3x connects to the Mews PMS API: rates and availability, reservation lookup, folio actions, add-ons, dynamic guest portal links, and outbound guest journeys driven by Mews webhooks, across WhatsApp, SMS, email, and every other guest channel.
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Opera
How D3x connects to Oracle Opera through OHIP: live room types, rates, rate plans, and availability, reservation lookup by OTA ID or confirmation number, invoice redelivery, P3 Hotels or custom booking and guest-portal links, and outbound guest journeys including room-is-ready, across WhatsApp, SMS, email, and every other guest channel.
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Cloudbeds
How D3x connects to Cloudbeds: live rates and availability, a deep link into the Cloudbeds booking engine, reservation lookup by confirmation number or OTA ID, add-ons, and outbound guest journeys on WhatsApp, SMS, and email. Invoices and guest portal / online check-in are not supported on this connector.
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Apaleo
How D3x connects to the Apaleo PMS API: live rates and availability, reservation lookup, invoice modification (VAT, company, addresses), add-ons, Like Magic booking and guest-portal links, and outbound journeys from Apaleo webhooks, across WhatsApp, SMS, email, and every other guest channel.
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Guest experience
GUEST EXPERIENCE
Like Magic
How D3x connects to Like Magic: booking-engine deep links from live PMS availability, dynamic guest-portal and online check-in URLs, Phone AI follow-ups through Like Magic, and the Like Magic guest journey on the guest app. Used by most D3x Apaleo properties.
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P3 Hotels
How D3x sits behind P3 Hotels: P3 runs the guest journey, kiosks, online check-in, and booking engine. D3x answers when the guest replies, provides the unified inbox, and deep-links website chat, WhatsApp, SMS, and Phone AI into the P3 booking engine from live P3 rates.
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Communication channels
PLATFORM
WhatsApp
The guest's default messaging app, connected to your PMS. Not an FAQ bot with a green icon: an agent that reads and writes to your systems and closes the request.
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Images, video and PDFs
How D3x agents read guest photos, video, screenshots, and booking PDFs, then continue the conversation, and how they send knowledge-base photos of services, items, and locations.
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SMS
How D3x agents handle guest SMS with live PMS context, the same Skills Engine as WhatsApp, usually over Twilio.
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Website chat
How the D3x website chatbot sits on the hotel site with live PMS context, so direct-booking questions resolve instead of sitting in a widget.
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Phone
How D3x Phone AI answers inbound hotel lines and in-room phones in natural speech, acts in the PMS during the call, continues on WhatsApp or SMS, and warm-transfers the rest.
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Email
How D3x works hotel email: a copilot plugin in Outlook, Gmail, Freshdesk, and Zendesk that one-click drafts from the live PMS, and Agentic Email that classifies the inbox, closes notifications, and replies to FAQs under confidence and GDPR guardrails.
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Platform
PLATFORM
Skills Engine
Codified hospitality logic that lets agents act, not just talk.
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Channel agents
Messaging, voice, and email, each autonomous where it should be.
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Integrations
25+ live integrations across your hotel operations stack.
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Controls & governance
Human-in-the-loop, brand voice, phased deployment, audit logs.
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Trust
Deploy with us
See D3x on your stackLink to this section
30 minutes with the team — bring your PMS and guest channels and we'll map the first skills live.