Jason Noronha, CEO and Co-founder of D3x, on the Skift Data + AI Summit Europe panel, 6 October, LondonNew episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelogJason Noronha, CEO and Co-founder of D3x, on the Skift Data + AI Summit Europe panel, 6 October, LondonNew episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelog
D3x

COMMUNICATION CHANNELS

Images, video and PDFs

How D3x agents read guest photos, video, screenshots, and booking PDFs, then continue the conversation, and how they send knowledge-base images and PDFs at the moment the conversation needs them.

  • Images and video in-thread
  • Screenshots of bookings
  • PDF booking confirmations
  • Knowledge-base images and PDFs, sent at the right moment

Guests do not only type. They send a photo of a broken fixture, a video of a loose lamp, a screenshot of an OTA booking, or a confirmation PDF. D3x makes sense of that media and continues the conversation itself. Chatbots answer. D3x resolves.

The same agent can go the other way. At the right moment in the thread, D3x sends images and PDFs from the property knowledge base: breakfast, a service, an item, a location, or a document the guest should see then. Product overview: Messaging.

What the agent can read

Images and video

In-room issues, damage, and fixtures. In a German-language thread the agent interpreted a video of a loose bedside lamp with exposed wiring and told the guest not to use it or touch it any further.

Screenshots

Booking details pulled from one or more screenshots so matching can continue. Example: the screenshot showed the name Emma GmbH for a stay from 31 August to 3 September 2026, while the booking number given so far still did not match.

PDFs

Booking confirmation attachments. D3x extracts the details and keeps going in the same thread, instead of asking the guest to retype what is already on the document.

Knowledge-base images and PDFs

Outbound, not only inbound. At the right moment, the agent sends the matching images and PDFs from the D3x knowledge base: breakfast, a service, an item, a location, or a document.

How it shows up in the conversation

  1. 1

    Guest sends a file

    Photo, video, screenshot, or PDF on WhatsApp or another supported messaging channel.

  2. 2

    The agent reads it

    It identifies what is in the media: a safety issue in a room, a company name on a screenshot, dates and names on a confirmation PDF.

  3. 3

    The thread continues

    The reply uses those details. Safety instructions when wiring is exposed. Booking-match questions when a confirmation number still does not line up. Knowledge-base images and PDFs when the moment calls for them.

Examples from production threads

These are replies the agent sent after reading guest media. Quoted in English here; the first two threads ran in German.

  • Images + video: “Thank you, the video shows a loose bedside lamp with exposed wiring. Please don't use it or touch it any further.”
  • Screenshots: “The screenshot shows the name ‘Emma GmbH’ for the stay from August 31–September 3, 2026. However, the booking number provided so far still does not match.”
  • PDF: the agent extracts fields from a booking confirmation and continues troubleshooting with that context.
  • Knowledge base: at the right moment, D3x sends the relevant images and PDFs from the property library, such as breakfast, a service, an item, a location, or a document.

What this is not

  • Not a captioning toy. The point is to keep resolving the request in the same thread.
  • Not an automatic PMS write from a screenshot. Extracted details feed the conversation and the Skills Engine; writes still follow your property rules.
  • Not a replacement for voice notes. Voice memos are transcribed separately and handled as text. See WhatsApp.

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