How is conversational check-in better than a check-in form?

Forms lose guests at the first unanswered question. A D3x agent handles the interruptions, early arrival, parking, extra beds, answers from live PMS data, and brings the guest back to complete check-in, so more arrivals show up already processed.

Can D3x send door codes automatically?

Yes, for aparthotels, hostels, and other reception-light operations. Once check-in is complete and the room is assigned and ready, the agent delivers the access code on the same conversation thread, and handles access questions at any hour.

Which PMS platforms does check-in write to?

Mews, Oracle Opera, Cloudbeds, and Apaleo today, with Infor in progress. D3x maintains 25+ live integrations and builds new ones in roughly three weeks.

AI CHECK-IN

Check-in done before the guest reaches the door.

Online check-in fails when it's a form nobody opens. A link buried in a confirmation email gets ignored; the guest arrives uncheck-inned, the queue forms, and the front desk spends peak hours typing passport numbers.

D3x runs the whole pre-arrival flow in conversation, check-in link, arrival time, ID collection, upsells, writes everything to the PMS, and for aparthotels and hostels, delivers the access code when the room is ready.

Last updated: 11 August 2026

Book demo See pricing

D3x moves check-in to the channel guests actually read: a WhatsApp or email conversation that sends the link, answers the questions that come up mid-flow ('can we arrive at 11?'), captures arrival times and documents, and writes it all to the PMS. For reception-light operations, aparthotels, hostels, the same flow delivers door codes automatically once the room is assigned and ready.

€5

per room/month starting price

60–70%

of routine requests resolved autonomously

4.58

AI CSAT in production

25+

live integrations

01

Conversational, so guests actually finish itLink to this section

Check-in completion drops when guests hit a question the form can't answer. Because D3x is an agent, the flow handles interruptions, parking, early arrival, extra beds, and then returns the guest to check-in, instead of losing them.

Check-in links and reminders on WhatsApp (official Meta partner) and email
Mid-flow questions answered from live PMS data and property policies
Multilingual by default, in your brand voice

02

Written to the PMS, not to a spreadsheetLink to this section

Arrival times, guest details, and completed check-ins land directly in Mews, Oracle Opera, Cloudbeds, or Apaleo. The front desk sees who's done, who's pending, and who needs chasing, without re-keying anything.

Guest data and arrival times written to the PMS in real time
Upsells offered in the flow: upgrades, early check-in, late checkout
Escalation to staff for edge cases, group arrivals, ID issues, special requests

03

Access codes for reception-light propertiesLink to this section

Aparthotels and hostels like Homaris, Wombats, and Clink run lean front desks. D3x closes the last gap: once check-in is complete and the room is ready, the agent sends the access code on the same thread, and answers the 'code doesn't work' message at midnight, too.

ON THE PLATFORM

Same Skills Engine and audit trail; pick the channel or capability underneath.

Messaging Skills Engine AI for direct bookings Automate guest requests and PMS updates What is AI for hotels?

FAQ

Common questions.Link to this section

AI hotel check-in is online check-in run as a conversation instead of a static form. An AI agent sends the check-in link on WhatsApp or email, answers questions mid-flow, collects arrival times and documents, and writes everything to the PMS. With D3x, reception-light properties can also deliver door access codes automatically once the room is ready.