Agentic Email · released July 2026 · in beta
Guest email, already handled by the time your team sits down.
Agentic Email watches the mailbox, classifies every message, closes what needs no one, answers the questions it is sure of, and leaves the rest exactly where a person will find it. It acts only where the property has said it may.
reservations@
6 new
- Closed · in PMS
Booking.com08:02
New reservation 4471-2290
A new booking has been made for your property.
- Sent
Mariana Costa08:14
Bicycle rental?
Hi, do you rent bikes and how much per day?
- Draft left
Tom Reilly08:31
Early arrival with two kids
We land at 06:40 and would love to drop bags, maybe check in early?
- Held for team
Anja Weber08:47
Very disappointed with last night
The room next door was loud until 3am and nobody answered the desk.
- Marketing
SupplyCo Newsletter09:05
September offers on linen
Save 15% on all bulk orders this month.
- Untouched
Lucas Fontaine09:12
Question about the invoice from March
The amount on the PDF does not match what my company was charged.
Every action logged for audit
0 handled, 6 for the team
60+
European hotel groups live on D3x
250K+
guest messages handled per month
4.58
AI CSAT in production, out of 5
Same agent
knowledge base and PMS as WhatsApp and phone
HOW IT WORKS
It classifies first. Then it closes, sends, drafts, or leaves the thread alone.
A pipeline runs before anything is sent, closed, or touched. What happens at each stage is a property setting, not a global switch.
- 01
Classify every incoming email
Notification, guest request, marketing, or spam. Marketing and spam are labelled so they are never treated as a guest asking for something.
- 02
Close notifications without troubling the desk
A Booking.com confirmation already flowed through the channel manager into the PMS. If the property turns this on, the email is closed and kept for audit. Nobody files it by hand.
- 03
Score confidence on guest requests
The agent searches the knowledge base and the live PMS, then decides on one of three outcomes.
- 04
Check guardrails before sending
Legal tone, complaint tone, and legal language stop an automatic reply. Special-category data stops processing entirely.
High confidence
Reply is sent. A clear FAQ such as bicycle rental or breakfast times, answered from the knowledge base, in the property's voice, with its signature.
Not high
Draft is left in the inbox. A person reviews and hits send. Nothing goes out until they do.
Low confidence
Email is not touched. The thread stays as it arrived, for the team to handle.
The copilot can still draft it on request.
GUARDRAILS
Reliable, not chatty.
Hotel operations need an email agent that knows when to stop. Two sets of rules sit in front of every automatic action.
Guardrails: held for a human
Threads that match are never auto-replied. They wait for your team, with the copilot one click away.
- Complaint toneheld
- Legal toneheld
- Legal languageheld
Special-category data hard stop
If an email contains special-category data under GDPR, Agentic Email does not process it and related records are deleted from the database. This is not a confidence threshold.
- Health informationnot processed
- References to politicsnot processed
- References to religionnot processed
EMAIL COPILOT
Two products, one agent.
Agentic Email works the inbox on its own. The email copilot works inside the thread a person already has open, in the tool they already use.
Open a thread in Outlook, Gmail, Freshdesk, or Zendesk and click once. D3x finds the reservation by the sender's address, reads rates, availability, and room types from the PMS, and drafts a reply in the property's voice with its signature. You send from the same inbox. The guest never leaves email.
Type a short instruction first and the copilot treats it as an exception it would not assume on its own.
Gmail · D3x copilot
Reservation found · matched by sender
Tom Reilly · tom.reilly@…
We're travelling with two young children and land at 06:40. We always stay with you. Any chance of a free early check-in this time?
Draft · property voice · signature added
Hi Tom, welcome back. Early check-in is confirmed for your arrival on 3 October at no charge. Your room will be ready from 07:30 and you are welcome to leave bags with us before then. See you soon.
ROADMAP
What it handles today, and what comes next.
We start with the queues a reservations team sees most. Each next flow ships with the same approval boundary: reads and low-risk drafts run on their own, writes wait for a person.
Live in beta
Inbox classification, notifications, FAQ
Classify every message, close notification mail, and send, draft, or leave guest questions by confidence tier.
Next
Meetings, group requests, invoice corrections
Capture dates, headcount, and space and hand qualified enquiries to the right sales owner. Prepare corrected invoices, VAT details, and revised PDFs for approval.
Q4 2026
Booking modifications
Date changes, guest details, add-ons, and cancellation edge cases with PMS context and policy checks, approval required before any booking changes.
PRICING
Simple to add.
Email copilot
Included in messaging
Part of the €5 per room per month messaging subscription, alongside WhatsApp, SMS, OTA inbox, and web chat. Same knowledge base, personality, and PMS connection.
Agentic Email
Priced separately · beta
Scoped per property: which mailbox, which notification types to close, whether FAQ auto-reply is on, and which guardrails apply. Apply from the add-ons section on the pricing page.
FAQ
Questions operators ask.
SEE IT LIVE
See it on a mailbox like yours.
Thirty minutes with the founder, walking through this channel on a comparable group's deployment. Not a sales sequence.
- Same agent, knowledge base, and PMS connection as WhatsApp and phone
- Mews, Oracle Opera, Cloudbeds, and Apaleo
- New deployments live in 3 weeks