VOICE AI
Every call answered. Even the ones at 2am, in July, during checkout.
Hotel phones are unforgiving: the calls cluster at checkout and check-in, the front desk answers what it can, and the rest ring out. Every unanswered call is a booking that goes to the OTA, a guest who arrives frustrated, or a review that mentions 'impossible to reach.'
D3x Phone AI picks up inbound calls in a natural voice, reads the caller's reservation from your PMS, and resolves bookings, FAQs, and directions on the line, handing off warm to staff when a human should take over.
Phone AI is a voice interface to the same D3x agent that runs your messaging: it knows this caller's booking, this property's policies, and this week's availability. It confirms reservations, answers parking and breakfast questions, gives directions, and takes action in the PMS, live, during the call.
24/7
inbound call coverage
4.58
AI CSAT in production
25+
live integrations behind every call
3 weeks
typical new integration build
01
Resolved on the call, not routed to voicemailLink to this section
The agent doesn't read a phone tree; it holds a conversation. Callers ask in their own words, and the agent answers from your codified policies and live PMS data, the same Skills Engine that powers your chat and email.
- Bookings, availability, and rate questions answered from live PMS data
- FAQs, directions, parking, and amenity questions resolved on the line
- Requests logged: late checkout confirmed, housekeeping tasks created
02
Warm handoff, never a dead endLink to this section
When a call needs a person, a complaint, a complex group inquiry, a VIP, the agent transfers with context: who's calling, their reservation, and what they've asked so far. Staff pick up mid-conversation, not from zero.
- Escalation rules and VIP policies you define per property
- Transfer with caller identity, booking, and conversation summary attached
- Full call logs with rationale for every agent decision
03
€100 per month for 5 hours, then €12 per extra hourLink to this section
Phone AI is €100 per month for 5 hours of spoken AI time, then €12 per extra hour, on top of the D3x messaging subscription. Extra hours apply only when spoken time goes above the included 5 hours.
ON THE PLATFORM
How this job runs in D3x.Link to this section
Same Skills Engine and audit trail; pick the channel or capability underneath.
Hotel voice AI is an AI agent that answers a hotel's inbound phone calls in a natural voice, 24/7. D3x Phone AI connects to the hotel's PMS and policy engine, so it can resolve bookings, FAQs, and directions during the call and hand off to staff with full context when needed.
TALK TO US
See it running on your stack.Link to this section
30 minutes with the founder, your properties, your channels, and what phase-1 looks like.