AI CONCIERGE
The AI concierge that doesn't just answer, it acts.
Guests don't want a conversation; they want the thing done. An AI concierge is only useful if it can look up this guest's booking, apply this property's rules, and trigger the right action in the systems your team already runs.
Most AI concierges are chatbots with a hotel skin. D3x agents read the live reservation, know your property's policies, and complete the request, extra towels logged in housekeeping, late checkout confirmed in the PMS, dinner booked in SevenRooms.
D3x runs above your PMS, housekeeping, CRM, and restaurant systems as an AI Agents for Hotel groups. When a guest messages at 2am asking for a late checkout, the agent checks availability and rate rules in the PMS, confirms it, and logs the change, no night-shift queue, no morning backlog.
250K+
guest messages handled per month
4.58
AI CSAT in production
60–70%
autonomous resolution
25+
live integrations
01
Every channel guests actually useLink to this section
The same concierge intelligence runs on WhatsApp (D3x is an official Meta partner), your website chat widget, the Booking.com inbox, SMS, email, and social DMs, in the guest's language, in your brand voice.
- WhatsApp, web chat, OTA inbox, SMS, email, Facebook & Instagram
- Multilingual from the first message
- Brand voice configured per property or group
02
Requests resolved, not deflectedLink to this section
The Skills Engine codifies hospitality logic, check-in flows, upsells, housekeeping tasks, maintenance tickets, invoice corrections, restaurant bookings, so the agent executes against your stack instead of replying with a link.
- 60–70% of routine requests resolved autonomously in production
- Live PMS reads and writes across Mews, Oracle Opera, Cloudbeds, Apaleo, and more
- Housekeeping tickets created in Optii, Flexkeeping, UniFocus, Snapfix
03
Human-in-the-loop where it mattersLink to this section
Confidence thresholds, VIP policies, and escalation rules route sensitive conversations to your team with full context. Every agent decision is logged with its rationale and queryable for review.
ON THE PLATFORM
How this job runs in D3x.Link to this section
Same Skills Engine and audit trail; pick the channel or capability underneath.
An AI concierge is an AI agent that handles guest requests across messaging channels, questions, service requests, bookings, and changes, 24/7. The best ones, like D3x, connect to the hotel's PMS and operational systems so they can complete requests, not just answer questions.
TALK TO US
See it running on your stack.Link to this section
30 minutes with the founder, your properties, your channels, and what phase-1 looks like.