Automation at scale
Handles high-volume guest interactions across dozens of hotels without adding headcount.
IN PRODUCTION
From apartments to luxury hotels, groups are already running on D3x.
Serviced apartments, aparthotels, hotel operators, budget and four-star hotels, lifestyle boutiques, hostels, and Michelin-key luxury. Different categories, same AI Agents for Hotel groups, all in production.
PLATFORM FIT
Why groups standardise on D3x
The same seven criteria surface in every CIO-led evaluation, from aparthotels and hotel operators to luxury boutiques.
Consistent guest experience
Always-on, multilingual digital guest service that delivers a high-quality, on-brand experience across every property, 24/7.
Immediate time-to-value
Delivers measurable operational impact in weeks, not months.
Revenue embedded in service
Turns guest conversations into upsell and direct booking opportunities automatically.
Reduced operational complexity
Replaces fragmented tools, manual workflows, and spreadsheet-driven processes.
CTO-approved architecture
Secure, scalable, and aligned with enterprise IT standards and governance.
Continuous innovation
Daily platform improvements driven by the latest LLM upgrades, with ongoing new hospitality integrations, delivered automatically, with no additional effort or cost for your teams.
Staycity & Wilde aparthotels · multi-country
FEATURED
Staycity Group
Staycity Group operates two brands: Staycity Aparthotels for design-led city stays and Wilde Aparthotels for a premium, boutique aparthotel experience, across the UK, Ireland, France, Germany, and beyond. Founded in Dublin in 2004, the group targets business and leisure travellers with central locations, 24-hour reception, and fully equipped apartments under both flags.
Staycity's CIO led the evaluation and group-wide production rollout of D3x as AI Agents for Hotel groups across both Staycity and Wilde, spanning WhatsApp, web chat, OTA inbox, email, and inbound voice across multiple countries.
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
Paolo Donà · Chief Information Officer · Staycity Group
75%
web chat & WhatsApp handled by AI
4.58
AI CSAT across 20K guest surveys
2 brands
Staycity & Wilde on one platform
Portfolio
Staycity Aparthotels & Wilde Aparthotels · 39 aparthotels · 6,300+ rooms · 18+ European cities
Dublin, Ireland
Locations
BerlinBirminghamBordeauxCambridgeDresdenDublinEdinburghFrankfurtHeidelbergLeipzigLisbonLiverpoolLondonManchesterMarseilleMunichParisVeniceVienna
Use cases in production
- Authenticate guests and match conversations to PMS reservations before acting
- Resolve pre-arrival questions, access codes, and booking changes autonomously
- Handle high-volume WhatsApp and web chat across 18+ cities without adding headcount
- Inbound voice on property lines with warm handoff when policy requires a human
- Group-wide Skills Engine so policies stay consistent across Staycity and Wilde brands
Channels
WhatsAppWeb chatOTA inboxEmailVoice
Budget design hotels · Germany
McDreams Hotels
McDreams is a family-owned German budget hotel chain known for design-forward rooms, premium box-spring beds, and locations near trade fairs and city centres. Properties run on 100% renewable energy across Düsseldorf, Munich, Stuttgart, Leipzig, and six other German cities.
Production across nine German properties on Like Magic guest app and website chat. August 2026: ~8,900 conversations, 71.3% of replies by D3x, 4.8s average first reply, 57.6% fully contained.
“D3x took us from answering guest messages to optimizing how they are handled. Two out of three conversations now resolve automatically, response times dropped from minutes to seconds, and our teams focus on the guests who actually need them.”
Dr. Christoph Klein · CMO · McDreams Hotels
71.3%
of all replies written by D3x
4.8s
avg. first reply · vs 12m 02s human
57.6%
fully contained · no human involved
≈2.1 FTE
messaging capacity absorbed in Aug 2026
Portfolio
9 hotels · 200,000+ guests per year · trade-fair & city locations
Germany (family-owned)
Locations
DüsseldorfEssenIngolstadtLeipzigMönchengladbachMunich MesseMunich NordStuttgartWuppertal
Use cases in production
- Mid-stay support in the Like Magic guest app: door codes, check-in, late arrivals, invoices
- Website chat for pre-booking questions — rates, parking, pets, cancellation — nearly unattended
- Overnight coverage without a night desk across nine lean German properties
- Consistent containment (55–62%) across trade-fair and city locations
- Escalation of hard cases so the team spends hours where judgement is needed
Channels
Like Magic guest appWeb chat
Lifestyle boutique · Germany & UK
Amano Group
The AMANO Group is a Berlin-founded lifestyle hotel company operating design boutique hotels with vibrant F&B concepts. Eight Berlin properties anchor the portfolio, with additional hotels in Munich, Leipzig, Düsseldorf, and Hotel AMANO Covent Garden in London. The group is doubling its portfolio over the next three years.
Guest messaging automation at scale across AMANO's Berlin cluster and European portfolio, AI Agents for Hotel groups above a rapidly growing multi-property lifestyle brand.
“Agents that execute, not just reply.”
5
cities · Germany & the UK
8
properties in Berlin alone
1,300+
rooms across Europe
2×
portfolio growth target by 2028
Portfolio
12 hotels · 1,300+ rooms · bars, restaurants & rooftop venues
Berlin, Germany
Locations
Berlin (8 properties)MunichLeipzigDüsseldorfLondon
Use cases in production
- High-volume guest messaging across Berlin's eight-hotel cluster without losing brand voice
- Pre-arrival and late-night bar/restaurant inquiries handled on messaging channels
- Multilingual guest support for AMANO's international traveller audience
- Booking changes and special requests executed against PMS, not drafted as suggestions
- Consistent policies as AMANO opens Munich, Leipzig, Hamburg, and second London sites
Channels
WhatsAppWeb chatEmail
CIC Hospitality
Hotel operator · Nordics & Germany
CIC Hospitality
CIC Hospitality is a Nordic hotel operator combining automation with human warmth across Norway, Sweden, and Denmark. The Oslo-based group operates Aiden by Best Western, Thon Hotels, Radisson, and Accor properties, and entered Germany in 2025 with the 212-room Flightgate Munich Airport Hotel.
Multi-property D3x rollout in progress as CIC expands from Scandinavia into Germany, starting with high-volume airport and extended-stay locations where predictable demand meets technology-driven operations.
“The integration depth is what sold our technology team.”
30
hotels · Nordics & Germany
850+
team members across 4 countries
4
PMS platforms · one agent platform
Rollout
multi-property deployment in progress
Portfolio
30 hotels · 850+ team members · Best Western, Thon, Radisson & Accor brands
Oslo, Norway
Locations
OsloBergenTrondheimStockholmCopenhagenMunich AirportSchleswig-Holstein
Use cases in production
- Guest messaging automation across a mixed-brand portfolio under AI Agents for Hotel groups
- Airport hotel use cases: early check-in, flight-delay stays, and transport directions
- Extended-stay Mercure Living workflows for business travellers blending work and leisure
- Centralised Skills Engine for policies shared across Aiden, Thon, and Radisson properties
- Technology-driven ops model aligned with CIC's cost-efficient, automated approach
Channels
WhatsAppWeb chatEmailOTA inbox
Serviced apartments · PropTech
Homaris
Homaris is a PropTech operator of serviced nano apartments in Germany's major cities: Berlin, Hamburg, Munich, Frankfurt, and beyond. The company combines a fully digitalised guest journey with compact, design-led units for business travellers, tourists, and digital nomads.
Production across 15 Homaris properties on Like Magic guest app and website chat. August 2026: 393 invoice cases with 83.7% fulfilled via API, ~17,800 conversations, 77.3% of replies by D3x.
“Finally one layer above our fragmented tools.”
83.7%
invoice cases fulfilled via API
393
invoice requests & modifications · Aug 2026
4.8s
avg. first reply · vs 25m 46s human
64.5%
fully contained on Like Magic
Portfolio
4,000+ signed apartments · nano apartment® concept · fully digital guest journey
Berlin, Germany
Locations
BerlinHamburgMunichFrankfurtDüsseldorfDresdenCologneStuttgart
Use cases in production
- Invoice requests and modifications executed via API in the PMS — not drafted for a human
- Mid-stay support in the Like Magic guest app: access codes, check-in, parking, billing
- Website chat for pre-booking and post-stay questions — 100% of replies by D3x in August
- Contact Us escalation only when policy or data requires a human decision
- Consistent guest experience across Homaris properties in Berlin, Munich, Hamburg, and beyond
Channels
Like Magic guest appWeb chat
Iconic Hotels & Resorts · luxury landmark · London
Strand Palace · L&R Group
Strand Palace is the 800-room West End landmark in L&R Group’s Iconic Hotels & Resorts collection — one of Europe’s defining owner-operator luxury platforms, alongside Cliveden House, Chewton Glen, The Lygon Arms, Nobu Portman Square, and Hotel Excelsior Venice Lido.
D3x runs guest messaging for Strand Palace across website chat, Booking.com inbox, and WhatsApp — AI-only on 95.1% of website conversations, 87.8% of Booking.com, and 69.3% of WhatsApp.
“Five-star service on the Strand means the inbox keeps the same standard as the lobby — website, Booking.com, and WhatsApp answered in brand voice, with humans reserved for the moments that need them.”
95.1%
AI-only on website chat
87.8%
AI-only on Booking.com
69.3%
AI-only on WhatsApp
~1,800
guest conversations at Strand Palace
Portfolio
Strand Palace · 800 rooms · L&R Group / Iconic Hotels & Resorts collection
London, United Kingdom
Locations
London · The Strand
Use cases in production
- Website chat for direct guests asking about arrival, dining, and West End logistics
- Booking.com inbox automation for OTA amendments and pre-arrival questions
- WhatsApp mid-stay and room-ready messaging with human handoff when needed
- Brand voice and Skills Engine aligned to Iconic Hotels & Resorts standards
- Portfolio proof for L&R Group luxury houses without publishing other property tables
Channels
WebsiteBooking.comWhatsApp
Hostel chain · Europe
Wombats Hostels
Wombat's City Hostels has welcomed backpackers and city travellers since 1999, with properties next to Vienna's Naschmarkt, near London's Tower Bridge, at Munich Hauptbahnhof and Werksviertel, in Budapest, and Leipzig. Each hostel combines social spaces, bars, and 24/7 reception.
High-volume messaging automation built for how hostels actually run, peak-season inquiry spikes, multilingual guests, and OTA-heavy booking flows.
“Built for how hostels actually run.”
6
hostels across 5 cities
9.0+
Hostelworld rating across portfolio
24/7
reception supported by AI agents
Multi
language guest messaging
Portfolio
6 hostels · 5 cities · founded 1999 · private rooms & dorms
Vienna, Austria
Locations
ViennaLondonMunich (2)BudapestLeipzig
Use cases in production
- Pre-arrival bed-type, check-in time, and luggage storage questions at scale
- Peak-season inquiry handling without queue times on WhatsApp and OTA inbox
- Multilingual messaging for international backpacker audience
- Event and bar promotion responses tied to each property's social programming
- Booking modifications and group inquiries routed through PMS integrations
Channels
WhatsAppOTA inboxWeb chatEmail
Adults-only boutique · 2 Michelin Keys · luxury
Boardwalk Boutique Hotel Aruba
Boardwalk Boutique Hotel is an adults-only hideaway on a former coconut plantation steps from Palm Beach, 49 unique casitas tucked into tropical gardens, two pools, The Coco Café, and a dedicated beach area. Proudly holding two Michelin Keys, the family-run property commands a five-star price point where high-touch guest care is central to every stay.
D3x extends Boardwalk's concierge-level guest care to messaging channels, personal, context-aware responses that match the property's luxury positioning, with warm handoff when only a human will do.
“At our price point, guest care has to feel personal: D3x helps us scale that without losing the touch.”
2
Michelin Keys
49
private casitas
5-star
luxury price point
High-touch
concierge-level guest care
Portfolio
49 private casitas · adults-only · barefoot luxury · Palm Beach
Palm Beach, Aruba
Locations
Palm Beach, Aruba
Use cases in production
- Pre-arrival personalization and special requests for casita guests
- Coco Café reservations, beach service, and island experience coordination
- Casita-specific details, hammocks, BBQ patios, garden views, without generic replies
- Multilingual WhatsApp for international luxury travellers
- Warm handoff to the front desk when requests need a human touch
Channels
WhatsAppWeb chatEmailVoice
Case studies
Jump to any customer above, or browse the summary cards below.
Staycity Group
Staycity & Wilde aparthotels · multi-country
75% web chat & WhatsApp handled by AI
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
McDreams Hotels
Budget design hotels · Germany
71.3% of all replies written by D3x
“D3x took us from answering guest messages to optimizing how they are handled. Two out of three conversations now resolve automatically, response times dropped from minutes to seconds, and our teams focus on the guests who actually need them.”
Amano Group
Lifestyle boutique · Germany & UK
5 cities · Germany & the UK
“Agents that execute, not just reply.”
CIC Hospitality
Hotel operator · Nordics & Germany
30 hotels · Nordics & Germany
“The integration depth is what sold our technology team.”
Homaris
Serviced apartments · PropTech
83.7% invoice cases fulfilled via API
“Finally one layer above our fragmented tools.”
Strand Palace · L&R Group
Iconic Hotels & Resorts · luxury landmark · London
95.1% AI-only on website chat
“Five-star service on the Strand means the inbox keeps the same standard as the lobby — website, Booking.com, and WhatsApp answered in brand voice, with humans reserved for the moments that need them.”
Wombats Hostels
Hostel chain · Europe
6 hostels across 5 cities
“Built for how hostels actually run.”
Boardwalk Boutique Hotel Aruba
Adults-only boutique · 2 Michelin Keys · luxury
2 Michelin Keys
“At our price point, guest care has to feel personal: D3x helps us scale that without losing the touch.”
+ 60 hospitality groups across Europe.
FROM THE FIELD
What technology leaders say
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
“Operational AI that connects to our existing stack.”
“Agents that execute, not just reply.”
“The integration depth is what sold our technology team.”
TALK TO US
Your property type. Your stack. AI Agents for Hotel groups.Link to this section
Walk through a comparable deployment with the founder, not a generic product tour.