Skills for apartments

Discover how apartment operators use D3x on WhatsApp, SMS, email, and phone when there is no front desk, check-in, maintenance, and guest support on autopilot.

01 · Confirmation · same day

Book

Intent, confirmation, groups, and direct booking, before the stay is real.

Convert an inquiry to a booking
Voice
Guest on Phone call. D3x executes against Mews PMS, CRM / inquiry tickets, with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
Two-bedroom for next month, 2 adults 1 kid, budget around €2,200.
09:41
D3x
Checking availability and creating a sales lead.
09:42
GETpms.reservation.find→Mews PMS
2BR · next month · 2 adults 1 child
POSTcrm.inquiry.create→CRM / inquiry tickets
2BR inquiry · €2,200 budget · 2+1 guests
D3x
Two-bedroom available at €2,150 for the month. Sales will WhatsApp you within the hour with a booking link.
09:43

02 · 7 → 1 days before

Pre-arrival

Check-in links, policies, upgrades, and logistics while guests are still planning.

Self check-in guide sequence
Outbound
Automated check-in sequence. D3x walks guests through lockbox, WiFi, and parking without a front desk.
Outbound · D3x
2 hours before check-in
Check-in opens at 4pm. Lockbox code 7721, apartment 3F, second door on the right. WiFi: GuestNet / welcome2024. Parking spot #14.
09:41
Lockbox code didn't work
09:42
POSTaccess.lockbox.reset→Smart lock
Unit 3F · backup code issued · alert to ops
Try 8834, valid for 1 hour. If still stuck, I've alerted our local contact Maria (WhatsApp below). She can meet you in ~20 min.
09:43

03 · Check-in day

Arrival

Access codes, VIP welcome, move-in, and day-one fixes when guests first arrive.

Guide remote check-in
Email
Guest on Email. D3x executes against Mews PMS, Salto, with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
We land in two hours, what's check-in?
09:41
D3x reply · sent
Let me verify your booking and pull your access codes.
09:42
GETpms.reservation.find→Mews PMS
Unit 4C · arrival today
POSTaccess.code.issue→Salto
Unit 4C · main + unit codes
D3x reply · sent
Welcome! Main door code 4412*, lift to 4, unit 4C code 8820#. Video guide: [link]. Call this thread if you're stuck at the door.
09:43
Issue and rotate access codes
Booking.com
Guest on Booking.com. D3x executes against Salto, Mews PMS, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Cleaner just finished turnover on 4C, can you issue today's arrival a fresh door code synced to the PMS?
09:41
Property reply · via D3x
I'll issue a fresh code and sync it to the reservation.
09:42
POSTaccess.code.issue→Salto
Unit 4C · fresh code · today's arrival
PATCHpms.reservation.find→Mews PMS
Unit 4C · access code synced
Property reply · via D3x
Fresh code issued and synced, today's guest gets 8820# from 3pm. Previous code deactivated.
09:43

04 · During the stay

In-stay

Housekeeping, maintenance, upsells, complaints, and ops tickets while guests are on property.

Open a maintenance ticket
SMS
Guest on SMS. D3x executes against D3x Vision, Maintenance / CMMS, with full audit trail.
Guest
SMS · online
No hot water in 4C since this morning.
09:41
Sorry, can you send a photo of the boiler panel? Any error lights help.
09:42
Photo
Red light flashing once
09:43
POSTvision.image.analyze→D3x Vision
Boiler panel · fault code · unit 4C
Vision shows a single red flash on the boiler panel, fault code consistent with ignition failure. Creating a priority ticket now.
09:44
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 4C · no hot water · boiler ignition fault · vision attached
Contractor dispatched, ETA 2–4pm. I'll message when they're en route.
09:45
Explain rubbish and recycling
Messenger
Guest reaches out on Facebook Messenger. D3x authenticates, executes against your stack, and replies in the same thread.
Guest
Facebook Messenger · online
Where do we put recycling? City seems strict about this.
09:41
GETknowledge.policy.fetch→D3x Knowledge Base
Bins · recycling · collection days · unit 4B
Yellow bag: paper/card in chute 4B. Glass: cellar bins, key on hook. General waste: black bags only after 7pm to street bin, wrong sorting fines the building.
09:42
Handle a lockout
Instagram
Guest on Instagram DM. D3x executes against Mews PMS, Salto, with full audit trail.
Guest
Instagram DM · online
Locked out, phone died, emailing from the café next door. Reservation under Lisa Park.
09:41
I'll verify your booking and send a one-time access code.
09:42
GETpms.reservation.find→Mews PMS
Lisa Park · unit 4C · lockout
POSTaccess.code.issue→Salto
Unit 4C · one-time backup code
Verified, backup code 7712# valid for 30 minutes. Reply when you're in and I'll reset your primary code.
09:43
Approve an extra guest
Booking.com
Guest on Booking.com. D3x executes against Mews PMS, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Booked for two, can a friend stay Friday night only?
09:41
Property reply · via D3x
Max occupancy is 3. One-night guest supplement is €35.
09:42
Guest message
That's fine.
09:43
Property reply · via D3x
Updating the reservation now.
09:44
PATCHpms.reservation.find→Mews PMS
Unit 4C · 3 guests · Fri only · +€35
Property reply · via D3x
Updated PMS for 3 guests Friday only. Please keep noise down after 10pm per building rules.
09:45
Coordinate mid-stay cleaning
Voice
Guest on Phone call. D3x executes against Alkimii, with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
10-night stay, any chance of cleaning on day 5?
09:41
D3x
Not included in your rate, €45 for a 2-hour clean. Thursday 11am–1pm available.
09:42
POSThousekeeping.ticket.create→Alkimii
Unit 4C · mid-stay clean · Thu 11:00–13:00
D3x
Cleaner has building access; you can be out or in. Want me to confirm Thursday?
09:43
Answer parking and EV charging
Email
Guest reaches out on Email. D3x authenticates, executes against your stack, and replies in the same thread.
Guest inbox
D3x email agent · auto-reply
From guest
Underground parking, height limit? And EV charger type?
09:41
D3x reply · sent
Max height 1.95m. Bay 14 has Type 2, 11kW, no adapter needed for most EU cars.
09:42
Support a business traveler
WA
Guest on WhatsApp. D3x executes against Mews PMS, with full audit trail.
Guest
WhatsApp · online
Big video call at 3pm, is Wi‑Fi reliable? Also possible late checkout?
09:41
Running a quick line test on your unit.
09:42
GETpms.reservation.find→Mews PMS
Unit 4C · Wi‑Fi test · late checkout option
Download ~180 Mbps, stable for calls. Late checkout until 2pm is €40, want me to add it if the next guest allows?
09:43
Process a damage report
SMS
Guest on SMS. D3x executes against D3x Vision, Maintenance / CMMS, with full audit trail.
Guest
SMS · online
Chair leg is cracked, wasn't us, just noticed on arrival.
09:41
Thanks for flagging. Can you send a photo?
09:42
Photo
Crack was here when we checked in
09:43
POSTvision.image.analyze→D3x Vision
Furniture damage · chair leg · pre-existing
Vision shows a split along the chair's front leg, looks pre-existing, not fresh damage. Logging this in the PMS.
09:44
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 4C · chair leg · pre-existing damage · vision attached
Logged as pre-existing in PMS, you're protected on deposit. Replacement scheduled Tuesday if you're still in.
09:45
Handle neighbor noise complaints
Messenger
Guest on Facebook Messenger. D3x executes against Maintenance / CMMS, with full audit trail.
Guest
Facebook Messenger · online
Construction hammering next door since 7am.
09:41
Building works weren't on today's schedule: I've escalated to the property manager.
09:42
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 4C · construction noise · unscheduled works
Known quiet hours are 8pm–7am if it continues.
09:43
Manage package and grocery delivery
Instagram
Guest reaches out on Instagram DM. D3x authenticates, executes against your stack, and replies in the same thread.
Guest
Instagram DM · online
Can Instacart leave bags at our unit door?
09:41
Couriers can't pass the main door without a code. Use delivery note: 'Call on arrival, guest will buzz from 4C.' Lobby locker also works 8am–10pm.
09:42
Explain thermostat and appliances
Booking.com
Guest on Booking.com. D3x executes against D3x Vision, Maintenance / CMMS, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Heating panel makes no sense and it's freezing, what does this mean?
09:41
Property reply · via D3x
Let me read the panel, one moment.
09:42
POSTvision.image.analyze→D3x Vision
Thermostat · error code · setpoint vs actual
Property reply · via D3x
Vision shows the thermostat stuck at 16°C with a sensor fault code, not a settings issue. Try mode 'Auto', set 21, hold ✓ for 3 seconds first; guide here: [link].
09:43
Guest message
Still cold.
09:44
Property reply · via D3x
Sensor fault confirmed, booking a maintenance check for tomorrow.
09:45
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 4C · heating panel · sensor fault · tomorrow 09:00–11:00
Property reply · via D3x
Maintenance check booked tomorrow 9–11am. Portable heater dropped at reception locker if you need it tonight.
09:46
Escalate when automation stops
Email
Guest on Email. D3x executes against Mews PMS, with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
You're charging €120 cleaning fee, apartment was spotless.
09:41
D3x reply · sent
I see the dispute and your checkout photos.
09:42
GETpms.reservation.find→Mews PMS
Unit 4C · cleaning fee €120 · dispute
D3x reply · sent
This is above my authority, handing to operations with folio lines and thread attached. They'll reply within 4 hours.
09:43

05 · After departure

Post-stay

Rebook offers, loyalty, reviews, and long-term follow-up.

Direct rebook for returning guests
Outbound
Post-stay email with direct booking link. D3x targets guests who stayed without OTA commission.
Outbound · D3x
7 days after checkout
Book the same apartment, returning guest rate
D3x outbound · sent
Thanks for staying in Apartment 3F. Book direct next time and save 10%, your preferred dates in November are still wide open.
09:41
From guest
What about 8–12 Nov?
09:42
GETpms.availability.search→PMS
8–12 Nov · Unit 3F · direct rate · returning guest
D3x outbound · sent
Available at €95/night direct (vs €109 on Booking.com). Hold until tomorrow? Confirm with one reply.
09:43

SEE IT IN PRODUCTION

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Book demo Explore outbound

Book

Convert an inquiry to a booking

Pre-arrival

Self check-in guide sequence

Arrival

Guide remote check-in

Issue and rotate access codes

In-stay

Open a maintenance ticket

Explain rubbish and recycling

Handle a lockout

Approve an extra guest

Coordinate mid-stay cleaning

Answer parking and EV charging

Support a business traveler

Process a damage report

Handle neighbor noise complaints

Manage package and grocery delivery

Explain thermostat and appliances

Escalate when automation stops

Post-stay

Direct rebook for returning guests

Your property type. Your stack. AI Agents for Hotel groups.Link to this section#

Your property type. Your stack. AI Agents for Hotel groups.Link to this section