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D3x

Skills for apartments

Discover how apartment operators use D3x on WhatsApp, SMS, email, and phone when there is no front desk — check-in, maintenance, and guest support on autopilot.

01 · Confirmation · same day

Book

Intent, confirmation, groups, and direct booking — before the stay is real.

  • Convert an inquiry to a booking

    Voice

    Guest on Phone call. D3x executes against Mews PMS, CRM / inquiry tickets — with full audit trail.

    Inbound call

    Guest caller

    Live · AI assistant · 02:14

    Guest

    Two-bedroom for next month, 2 adults 1 kid, budget around €2,200.

    09:41
    D3x

    Checking availability and creating a sales lead.

    09:42
    GETpms.reservation.findMews PMS

    2BR · next month · 2 adults 1 child

    POSTcrm.inquiry.createCRM / inquiry tickets

    2BR inquiry · €2,200 budget · 2+1 guests

    D3x

    Two-bedroom available at €2,150 for the month. Sales will WhatsApp you within the hour with a booking link.

    09:43

02 · 7 → 1 days before

Pre-arrival

Check-in links, policies, upgrades, and logistics while guests are still planning.

  • Self check-in guide sequence

    Outbound

    Automated check-in sequence. D3x walks guests through lockbox, WiFi, and parking without a front desk.

    Outbound · D3x

    2 hours before check-in

    Check-in opens at 4pm. Lockbox code 7721 — apartment 3F, second door on the right. WiFi: GuestNet / welcome2024. Parking spot #14.

    09:41

    Lockbox code didn't work

    09:42
    POSTaccess.lockbox.resetSmart lock

    Unit 3F · backup code issued · alert to ops

    Try 8834 — valid for 1 hour. If still stuck, I've alerted our local contact Maria (WhatsApp below). She can meet you in ~20 min.

    09:43

03 · Check-in day

Arrival

Access codes, VIP welcome, move-in, and day-one fixes when guests first arrive.

  • Guide remote check-in

    Email

    Guest on Email. D3x executes against Mews PMS, Salto — with full audit trail.

    Guest inbox

    D3x email agent · auto-reply

    From guest

    We land in two hours — what's check-in?

    09:41

    D3x reply · sent

    Let me verify your booking and pull your access codes.

    09:42
    GETpms.reservation.findMews PMS

    Unit 4C · arrival today

    POSTaccess.code.issueSalto

    Unit 4C · main + unit codes

    D3x reply · sent

    Welcome! Main door code 4412*, lift to 4, unit 4C code 8820#. Video guide: [link]. Call this thread if you're stuck at the door.

    09:43
  • Issue and rotate access codes

    Booking.com

    Guest on Booking.com. D3x executes against Salto, Mews PMS — with full audit trail.

    Booking.com

    Booking.com guest · reservation message

    OTA inbox

    Guest message

    Cleaner just finished turnover on 4C — can you issue today's arrival a fresh door code synced to the PMS?

    09:41

    Property reply · via D3x

    I'll issue a fresh code and sync it to the reservation.

    09:42
    POSTaccess.code.issueSalto

    Unit 4C · fresh code · today's arrival

    PATCHpms.reservation.findMews PMS

    Unit 4C · access code synced

    Property reply · via D3x

    Fresh code issued and synced — today's guest gets 8820# from 3pm. Previous code deactivated.

    09:43

04 · During the stay

In-stay

Housekeeping, maintenance, upsells, complaints, and ops tickets while guests are on property.

  • Open a maintenance ticket

    SMS

    Guest on SMS. D3x executes against D3x Vision, Maintenance / CMMS — with full audit trail.

    Guest

    SMS · online

    No hot water in 4C since this morning.

    09:41

    Sorry — can you send a photo of the boiler panel? Any error lights help.

    09:42
    Boiler control panel with a single red indicator light flashing
    Photo

    Red light flashing once

    09:43
    POSTvision.image.analyzeD3x Vision

    Boiler panel · fault code · unit 4C

    Vision shows a single red flash on the boiler panel — fault code consistent with ignition failure. Creating a priority ticket now.

    09:44
    POSTmaintenance.ticket.createMaintenance / CMMS

    Unit 4C · no hot water · boiler ignition fault · vision attached

    Contractor dispatched, ETA 2–4pm. I'll message when they're en route.

    09:45
  • Explain rubbish and recycling

    Messenger

    Guest reaches out on Facebook Messenger. D3x authenticates, executes against your stack, and replies in the same thread.

    Guest

    Facebook Messenger · online

    Where do we put recycling? City seems strict about this.

    09:41
    GETknowledge.policy.fetchD3x Knowledge Base

    Bins · recycling · collection days · unit 4B

    Yellow bag: paper/card in chute 4B. Glass: cellar bins, key on hook. General waste: black bags only after 7pm to street bin — wrong sorting fines the building.

    09:42
  • Handle a lockout

    Instagram

    Guest on Instagram DM. D3x executes against Mews PMS, Salto — with full audit trail.

    Guest

    Instagram DM · online

    Locked out, phone died — emailing from the café next door. Reservation under Lisa Park.

    09:41

    I'll verify your booking and send a one-time access code.

    09:42
    GETpms.reservation.findMews PMS

    Lisa Park · unit 4C · lockout

    POSTaccess.code.issueSalto

    Unit 4C · one-time backup code

    Verified — backup code 7712# valid for 30 minutes. Reply when you're in and I'll reset your primary code.

    09:43
  • Approve an extra guest

    Booking.com

    Guest on Booking.com. D3x executes against Mews PMS — with full audit trail.

    Booking.com

    Booking.com guest · reservation message

    OTA inbox

    Guest message

    Booked for two — can a friend stay Friday night only?

    09:41

    Property reply · via D3x

    Max occupancy is 3. One-night guest supplement is €35.

    09:42

    Guest message

    That's fine.

    09:43

    Property reply · via D3x

    Updating the reservation now.

    09:44
    PATCHpms.reservation.findMews PMS

    Unit 4C · 3 guests · Fri only · +€35

    Property reply · via D3x

    Updated PMS for 3 guests Friday only. Please keep noise down after 10pm per building rules.

    09:45
  • Coordinate mid-stay cleaning

    Voice

    Guest on Phone call. D3x executes against Alkimii — with full audit trail.

    Inbound call

    Guest caller

    Live · AI assistant · 02:14

    Guest

    10-night stay — any chance of cleaning on day 5?

    09:41
    D3x

    Not included in your rate — €45 for a 2-hour clean. Thursday 11am–1pm available.

    09:42
    POSThousekeeping.ticket.createAlkimii

    Unit 4C · mid-stay clean · Thu 11:00–13:00

    D3x

    Cleaner has building access; you can be out or in. Want me to confirm Thursday?

    09:43
  • Answer parking and EV charging

    Email

    Guest reaches out on Email. D3x authenticates, executes against your stack, and replies in the same thread.

    Guest inbox

    D3x email agent · auto-reply

    From guest

    Underground parking — height limit? And EV charger type?

    09:41

    D3x reply · sent

    Max height 1.95m. Bay 14 has Type 2, 11kW — no adapter needed for most EU cars.

    09:42
  • Support a business traveler

    WA

    Guest on WhatsApp. D3x executes against Mews PMS — with full audit trail.

    Guest

    WhatsApp · online

    Big video call at 3pm — is Wi‑Fi reliable? Also possible late checkout?

    09:41

    Running a quick line test on your unit.

    09:42
    GETpms.reservation.findMews PMS

    Unit 4C · Wi‑Fi test · late checkout option

    Download ~180 Mbps, stable for calls. Late checkout until 2pm is €40 — want me to add it if the next guest allows?

    09:43
  • Process a damage report

    SMS

    Guest on SMS. D3x executes against D3x Vision, Maintenance / CMMS — with full audit trail.

    Guest

    SMS · online

    Chair leg is cracked — wasn't us, just noticed on arrival.

    09:41

    Thanks for flagging. Can you send a photo?

    09:42
    Dining chair with a visible crack along the front leg joint
    Photo

    Crack was here when we checked in

    09:43
    POSTvision.image.analyzeD3x Vision

    Furniture damage · chair leg · pre-existing

    Vision shows a split along the chair's front leg — looks pre-existing, not fresh damage. Logging this in the PMS.

    09:44
    POSTmaintenance.ticket.createMaintenance / CMMS

    Unit 4C · chair leg · pre-existing damage · vision attached

    Logged as pre-existing in PMS — you're protected on deposit. Replacement scheduled Tuesday if you're still in.

    09:45
  • Handle neighbor noise complaints

    Messenger

    Guest on Facebook Messenger. D3x executes against Maintenance / CMMS — with full audit trail.

    Guest

    Facebook Messenger · online

    Construction hammering next door since 7am.

    09:41

    Building works weren't on today's schedule — I've escalated to the property manager.

    09:42
    POSTmaintenance.ticket.createMaintenance / CMMS

    Unit 4C · construction noise · unscheduled works

    Known quiet hours are 8pm–7am if it continues.

    09:43
  • Manage package and grocery delivery

    Instagram

    Guest reaches out on Instagram DM. D3x authenticates, executes against your stack, and replies in the same thread.

    Guest

    Instagram DM · online

    Can Instacart leave bags at our unit door?

    09:41

    Couriers can't pass the main door without a code. Use delivery note: 'Call on arrival — guest will buzz from 4C.' Lobby locker also works 8am–10pm.

    09:42
  • Explain thermostat and appliances

    Booking.com

    Guest on Booking.com. D3x executes against D3x Vision, Maintenance / CMMS — with full audit trail.

    Booking.com

    Booking.com guest · reservation message

    OTA inbox

    Guest message

    Heating panel makes no sense and it's freezing — what does this mean?

    09:41

    Property reply · via D3x

    Let me read the panel — one moment.

    09:42
    POSTvision.image.analyzeD3x Vision

    Thermostat · error code · setpoint vs actual

    Property reply · via D3x

    Vision shows the thermostat stuck at 16°C with a sensor fault code — not a settings issue. Try mode 'Auto', set 21, hold ✓ for 3 seconds first; guide here: [link].

    09:43

    Guest message

    Still cold.

    09:44

    Property reply · via D3x

    Sensor fault confirmed — booking a maintenance check for tomorrow.

    09:45
    POSTmaintenance.ticket.createMaintenance / CMMS

    Unit 4C · heating panel · sensor fault · tomorrow 09:00–11:00

    Property reply · via D3x

    Maintenance check booked tomorrow 9–11am. Portable heater dropped at reception locker if you need it tonight.

    09:46
  • Escalate when automation stops

    Email

    Guest on Email. D3x executes against Mews PMS — with full audit trail.

    Guest inbox

    D3x email agent · auto-reply

    From guest

    You're charging €120 cleaning fee — apartment was spotless.

    09:41

    D3x reply · sent

    I see the dispute and your checkout photos.

    09:42
    GETpms.reservation.findMews PMS

    Unit 4C · cleaning fee €120 · dispute

    D3x reply · sent

    This is above my authority — handing to operations with folio lines and thread attached. They'll reply within 4 hours.

    09:43

05 · After departure

Post-stay

Rebook offers, loyalty, reviews, and long-term follow-up.

  • Direct rebook for returning guests

    Outbound

    Post-stay email with direct booking link. D3x targets guests who stayed without OTA commission.

    Outbound · D3x

    7 days after checkout

    Book the same apartment — returning guest rate

    D3x outbound · sent

    Thanks for staying in Apartment 3F. Book direct next time and save 10% — your preferred dates in November are still wide open.

    09:41

    From guest

    What about 8–12 Nov?

    09:42
    GETpms.availability.searchPMS

    8–12 Nov · Unit 3F · direct rate · returning guest

    D3x outbound · sent

    Available at €95/night direct (vs €109 on Booking.com). Hold until tomorrow? Confirm with one reply.

    09:43

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