WHATSAPP AI
The channel your guests already use, run by an AI that acts.
For most international guests, WhatsApp is the hotel's front door. But a WhatsApp number that routes to a shared phone, or a template bot that can't see the reservation, turns your best channel into a dead end.
D3x is an official Meta WhatsApp partner. Guests get check-in links, upsell offers, and in-stay service on the app they open fifty times a day, and the agent executes each request in your PMS.
D3x runs full agentic service on WhatsApp: pre-arrival check-in flows, moment-of-intent upsells, housekeeping and maintenance requests, restaurant bookings, and post-stay follow-up. At Staycity Group, AI now handles 75% of web chat and WhatsApp conversations end to end.
250K+
guest messages handled per month
75%
of Staycity's web chat & WhatsApp handled by AI
4.58
AI CSAT in production
25+
live integrations
01
Official Meta partner, not a gray-market gatewayLink to this section
D3x operates on the official WhatsApp Business Platform as a Meta partner. That means verified business profiles, template messaging that complies with Meta policy, and no risk of your number being cut off mid-season.
- Verified WhatsApp Business profile per property or group
- Compliant template messages for pre-arrival and re-engagement
- EU-hosted infrastructure, GDPR-compliant by design
02
The whole stay, on one threadLink to this section
One WhatsApp conversation carries the guest from booking confirmation to checkout: check-in link and arrival details before the stay, service and upsells during it, invoice and review follow-up after.
- Pre-arrival: check-in links, ID collection, arrival-time capture written to the PMS
- In-stay: extra towels to Optii or Flexkeeping, tables booked in SevenRooms
- Upsells: upgrades and late checkout priced from live PMS availability
03
Multilingual, on-brand, and auditableLink to this section
The agent replies in the guest's language from the first message, in a brand voice you configure. Escalation rules and VIP policies route sensitive threads to staff, and every decision is logged with its rationale.
ON THE PLATFORM
How this job runs in D3x.Link to this section
Same Skills Engine and audit trail; pick the channel or capability underneath.
WhatsApp AI for hotels is an AI agent that runs guest service on the WhatsApp Business Platform, answering questions, sending check-in links, selling upgrades, and handling in-stay requests. D3x is an official Meta partner and connects the agent to the hotel's PMS so requests are executed, not just acknowledged.
TALK TO US
See it running on your stack.Link to this section
30 minutes with the founder, your properties, your channels, and what phase-1 looks like.