Sarah Chen
sarah.chen@gmail.com
Mon 09:14
From sarah.chen@gmail.com
To reservations@riversidehotel.com
Hi, please change the name on my invoice to Chen Consulting Ltd instead of my personal name. Booking BK-48291.
AI Agents for Hotel groups, connected to your stack.
D3x is the AI orchestration platform for hospitality. Agents talk to guests, take action in your PMS and ops tools, and get work done 24/7 in every language. Live with 60+ European hotel groups.
Trusted by leading hotel groups
Can we get a late checkout tomorrow?
Yes, checkout at 2pm is available for €35. Shall I confirm?
Yes please.
Done. Late checkout is confirmed and added to your room bill.
PMS updated · room 412
Messaging agent
INDUSTRY-LEADINGWhatsApp, OTA inbox, web chat, SMS, and social DMs, connected to your stack via API to solve real problems, not just reply. One agent per property that authenticates guests and matches every conversation to their reservation before acting.
Voice agent
INDUSTRY-LEADINGInbound on your property lines and in-room phones, connected to your stack via API to execute live on the call across your PMS and ops tools, not scripted IVR. Authenticates every caller, matches them to their reservation, with live language detection and warm handoff when your team takes over.
Inbox2 messages
Invoice name change, booking BK-48291
Riverside Reservations
reservations@riversidehotel.com
Mon 09:16
From reservations@riversidehotel.com
To sarah.chen@gmail.com
Re: Invoice name change, booking BK-48291
Sent autonomouslyDone. The invoice now shows Chen Consulting Ltd and the updated PDF is attached. Riverside team
invoice-BK-48291.pdf
Email agent
BETAAgentic email for guest and back-office threads, connected to your stack via API to read, execute, and resolve end to end. Identifies intent against policy and live reservation context. Replies with the full resolution, not a copilot that drafts one line.
MCP data access
Connect any MCP-compatible LLM to live hotel data, same agents, guardrails, and audit trail from Claude, Cursor, or your internal copilots.
- Live rates & availability
Live rates & availability
Every guest conversation is an opportunity to delight a guest, solve a problem, generate revenue, or build loyalty, yet most stay isolated inside messaging apps, inboxes, phone calls, and disconnected systems. D3x turns those conversations into actions.
D3x connects every guest channel with your PMS, housekeeping, CRM, and operational systems. AI agents understand intent, retrieve the right information, and complete tasks autonomously, not just answer questions.
Whether guests are messaging, emailing, or calling, D3x helps hotels deliver faster service, automate repetitive operations, and create exceptional guest experiences at scale.
Messages per month
Definition →+250K
D3x handles 250,000+ guest messages per month in production across live European hotel groups.
Hours of voice handled per month
Definition →+18K
D3x Phone AI handles 18,000+ hours of production guest voice per month.
Faster median response (15m → 7s)
Definition →120x
Median first response on messaging improved about 120× from roughly 15 minutes to about 7 seconds after automation.
Autonomous resolution of routine requests
Definition →60–70%
Across production guest-messaging portfolios on D3x, autonomous resolution typically runs in a 60–70% range once Skills and after-hours automation are live — a portfolio typical, not a day-one SLA.
AI CSAT from 20K guest surveys
Definition →4.58
AI-handled conversations score 4.58 CSAT versus 4.62 for human agents on a 90-day sample of about 20,000 guest surveys.
Volume growth · no headcount increase
Definition →+95%
Production deployments have shown about +95% message volume growth without a matching headcount increase.
Hours saved per team member per month
Definition →+20
Production-oriented labour efficiency figures cite about +20 hours saved per team member per month from AI-only handling of routine contacts.
Direct booking revenue across messaging, email & phone
Definition →3x
D3x is named for a 3× direct-bookings mission across messaging, email, and phone — a founding thesis and build bar, not a guaranteed ROI for every property.
WHY D3X
How do you plug hotel AI into an existing tech stack?
Deployment
Production-ready AI built only for hotels
Production-ready AI built only for the hospitality use case, codified skills, guardrails, and phased rollout included. No generic workflow builders or bolt-on guardrails to configure yourself.
Omnichannel
Win every guest channel, voice, chat, and email at scale
Fast voice, human-like chats, and brand-true language and tone across 100+ languages, on the channels guests already use (WhatsApp, SMS, Booking.com, Instagram, Facebook, etc.), at production scale.
Integrations
Turn conversations into action in your PMS and ops stack
Live in your PMS, housekeeping, CRM, and ops tools, so agents solve real problems, drive automation, and keep guests happy.
Always-on
Never miss a call, reply instantly and capture every upsell
Answer every phone line, respond the moment guests need help, and surface upgrade and add-on opportunities, 24/7, without adding front-desk headcount.
BUILT FOR YOUR PORTFOLIO
Which hotel types does D3x work for?
Hotels, aparthotels, luxury resorts, hostels, serviced apartments, and student accommodation run on different rhythms. D3x adapts per property type while sharing the same Skills Engine, integrations, and controls.
BUILT FOR WHAT'S NEXT
What should a hospitality AI stack do next?
Hospitality AI is moving from chatbots to operating infrastructure. Three things set D3x apart: a knowledge base that heals itself, an open platform that plugs into everything, and the operational tooling hotel groups actually run on.
knowledge.d3x
Self-healing loop01
Capture escalations, corrections, and retrieval gaps
02
Diagnose missing policy vs. stale source vs. PMS conflict
03
Propose the smallest safe knowledge diff
04
Operator approves, then production updates
+ policy diff awaiting approval
KNOWLEDGE BASE
The knowledge base of the future
Self-healing and self-learning by design, not a static FAQ that goes stale every season. Every escalation, correction, and retrieval gap becomes structured signal: D3x diagnoses the root cause, drafts the smallest safe update, and routes it through human review before anything changes in production.
See the learning loopClaudeCodexCursorCustom copilots
D3x MCP
Model Context Protocol
Pipe, not platform lock-in
OPEN PLATFORM
Open by design, not a walled garden
Not another walled-garden all-in-one, one open AI Agents for Hotel groups above the PMS, housekeeping, CRM, and BI you already run. Plug Claude, Codex, Cursor, or your own copilots into the same agents, skills, guardrails, and audit trail. Connect once, operate everywhere.
Explore D3x MCP
OPERATIONAL TOOLS
Built to run hotel groups, not just chats
Brand- and property-level accounts with roles and permissions, one inbox across every channel, and portfolio reporting out of the box. Use our inbox or keep your own, everything connects like a pipe through your stack. Invoice modification, ticket creation, and agentic email that reads the full thread before it acts, back office and guest conversations in one console. Secure, scalable, CTO-approved architecture aligned with enterprise IT standards and governance, with daily LLM upgrades and new hospitality integrations shipped to your teams automatically, at no additional effort or cost.
console.d3x
ProductionUnified inboxEvery property · every channel
Roles & permissionsBrand and property scopes
Portfolio reportsAutomation · CSAT · revenue
Invoice modificationFolio-linked · audit-logged
Ticket creationSummarised · routed to team
Agentic emailFull thread context · Agree to send
CTO-approved architectureEnterprise IT · daily platform upgrades
OmnichannelWhatsApp · voice · email · web
INTEGRATIONS
What systems does D3x connect to?
25+ live connections across PMS, housekeeping, messaging, CRM, helpdesk, and operations.
PMS
- Mews
- Opera
- Cloudbeds
- Apaleo
- Infor PMS
HOUSEKEEPING
- Optii
- Flexkeeping
- RoomChecking
- Alkimii
- Snapfix
- UniFocus
MESSAGING & CHANNELS
- Website Chat
- SMS
- Twilio
- Booking.com
- Outlook
- Gmail
CRM & GUEST EXPERIENCE
- Bookboost
- Like Magic
- P3
- Salesforce
HELPDESK
- Freshdesk
- Zendesk
RESTAURANT & SPA
- Seven Rooms
- OpenTable
- TheFork
- ResDiary
OPERATIONS
- Faundit
- Portal
THE MOMENT
Why are hotel groups choosing an AI vendor now?
Buyer selection is happening now, in real procurement processes, on multi-year contracts.
01
Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.
02
Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.
03
The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.
Chief AI Officer
The Chief AI Officer in hospitality
How this role is emerging, and the seven AI decisions that will define it for hotel groups in 2026.
PDF · 10 pages
IN PRODUCTION
Who is running D3x in production?
European hotel groups in production today, aparthotels, hotels, and hostels.
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
Paolo Donà
Chief Information Officer
Staycity Group
AI LOBBY TALK
What do hotel technology leaders say about AI?
AI Lobby Talk ✨, leadership lessons from the front lines of AI in hospitality. Recorded in person with European hotel CIOs and CTOs.
Joe Pettigrew · Group Chief Commercial Officer · L+R Hotels
The Return of the Great Hotelier
Marc Laros · CTO · The Usual
Purpose-driven hospitality and living intelligence
Mike Rawson · CIO · citizenM
Hospitality Is Now a Technology Business
FAQ
What questions do CIOs ask before they book?
TALK TO US
How do you start with D3x?Link to this section
Not a sales pitch. A working conversation about what AI Agents for Hotel groups look like at your group's scale, what's deployable in the next quarter, and what we're not ready to claim yet.
Jason · Founder · 15 years operating and building hospitality software.