How long does deployment take?

New customers are live in 1–2 weeks. Enterprise deployments with custom PMS integrations are 3–6 weeks depending on API access.

Which AI models do you use? Is our data used to train them?

Multiple providers depending on the workload; the model is not the product. Your data is never used to train third-party foundation models. EU-hosted, GDPR-aligned.

What happens when the AI is unsure?

Escalation rules per workflow. Confidence thresholds. Human-in-the-loop on high-stakes channels. Full audit trail.

Do you integrate with our PMS / housekeeping / CRM?

25+ live integrations including Mews, Opera, Cloudbeds, Apaleo, Optii, Snapfix, Twilio, Website Chat, SMS, Freshdesk, and Zendesk. New integrations average 3 weeks from API access.

How is D3x different from ChatGPT with custom instructions?

Generic AI can answer. It cannot fetch reservation data, log housekeeping tickets, or update your CRM. D3x sits on top of the LLM with codified hospitality logic and live integrations.

Production-deployed today at chain scale. Inbound on property and in-room lines. Same Skills Engine, same integrations.

Can we start with one channel and expand?

Yes. Most groups start with WhatsApp + OTA inbox, expand to web chat and voice over 3–6 months.

The AI orchestration layerfor hotel operations.

Resolve guest requests, execute across your PMS and operations stack, and run on every channel — one orchestration layer trusted by 60+ European hotel groups.

Book demo See customer proof

D3x

Hotel operations map

Skills Engine · live routing

Available for messaging, phone and email

Access code

Pre-arrival questions

Booking interest

Change booking

Refund policy

Invoices

Refund policy

Decision logs

Room status

Maintenance tickets

Amenities

Group enquiries

Availability

Upsell offers

LLM readable Knowledge base

Outbound campaigns

Guest sentiment

D3x

423

314

522

431

243

325

D3x Skills Engine

Skills mapped to every layer of hotel operations.

Front Desk

Access codePre-arrival questionsBooking interest

Concierge

Change bookingRefund policyInvoices

Back office

InvoicesRefund policyDecision logs

Housekeeping

Room statusMaintenance ticketsAmenities

Sales

Group enquiriesAvailabilityUpsell offers

Marketing

LLM readable Knowledge baseOutbound campaignsGuest sentiment

Trusted by leading hotel groups

IN PRODUCTION

+100K

messages per month

120x

faster median response (15m → 7s)

60%

containment · zero human touch

+95%

volume growth · no headcount increase

Same metrics, every quarter. Not a roadmap.

THE MOMENT

The category-defining vendor will be chosen in the next 18 months.

Decision window

months

Buyer selection is happening now, in real procurement processes, on multi-year contracts.

Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.

Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.

The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.

BUILT FOR WHAT'S NEXT

Your stack for the next era of hospitality AI.

The groups winning the next procurement cycle are not buying another inbox tool — they are standardising on a platform that compounds. Hospitality AI is moving from chatbots to systems with a knowledge base that self-heals and self-learns, MCP-native access for the copilots your teams already use, agentic email that executes governed back-office workflows, and an open orchestration layer that connects your stack — not replaces it. D3x is engineered for that shift.

KNOWLEDGE BASE

The knowledge base of the future

Self-healing and self-learning by design — not a static FAQ that goes stale every season. Every unresolved question, low-confidence answer, escalation, and staff correction becomes structured signal. D3x diagnoses the root cause, drafts the smallest safe update, and routes it through human review before anything changes in production.

Self-healing: closes gaps surfaced in real guest conversations
Self-learning: improves from operator-approved diffs — not blind retraining
Find conflicts between human message and the knowledge base

See the learning loop

knowledge.d3x

Self-healing loop

Capture escalations, corrections, and retrieval gaps

Diagnose missing policy vs. stale source vs. PMS conflict

Propose the smallest safe knowledge diff

Operator approves — then production updates

+ policy diff awaiting approval

OPEN PROTOCOL

Plug Claude, Codex, and your copilots into D3x

Model Context Protocol is the open standard for connecting AI applications to real tools and data — one integration that works across MCP-compatible hosts. Wire D3x into Claude Desktop, Cursor, internal copilots, or third-party operators: same agents, Skills Engine, guardrails, and audit trail, wherever your technology team already works.

Connect once — operate from any MCP-compatible LLM client
Pull live production reports and run ops without opening the dashboard
Scoped credentials, tool policies, and audit on every call

Explore D3x MCP

ClaudeCodexCursorCustom copilots

D3x MCP

Model Context Protocol

PMS · ops · BI · guest agents

EMAIL AGENTS

Agentic email for hotel back office

Full-thread autonomy — not a copilot that drafts one line. D3x reads guest and finance threads in Gmail or Outlook, authenticates the sender, matches the reservation, applies your policy graph, executes booking and invoice workflows, and routes sensitive actions through staff Agree before anything is sent.

Entire thread in context — guest, finance, and corporate senders
Governed execution: booking changes, invoice updates, folio actions
Human Agree before commit — same Skills Engine and audit as messaging

Explore email agents

Inbox

Resolution ready

Invoice name change — BK-48291

Sarah Chen

Please change the name on my invoice to Chen Consulting Ltd. Booking BK-48291.

Intent: invoice modification

Guest authenticated · folio linked

Billing name updated · PDF regenerated

Agree & send

OPEN PLATFORM

A pipe through your stack — not a walled garden

D3x is the AI orchestration layer — not another all-in-one trying to displace your PMS, CRM, or ops tools. We connect openly to the systems you already run, treat integration partners as first-class collaborators, and build lasting relationships across the hospitality ecosystem so you keep best-of-breed flexibility without gridlock.

Orchestration above your stack — no rip-and-replace of systems of record
25+ live integrations · new connectors in ~3 weeks with API access
Partner-friendly by design — open APIs, shared roadmaps, ecosystem relationships

Browse integrations

integrations.d3x

Open platform

Your stack

PMS · Housekeeping · CRM

D3x orchestration

Guest intent → routed action

Systems & partners

APIs · integrations · audit

Pipe, not platform lock-in

AGENTS

Every channel. Every guest. Every action.

Three production agents — each with the same Skills Engine, Knowledge Base and integration fabric underneath. Every guest is authenticated and matched to their reservation before the agent acts. See what guests experience and what runs in the background.

WhatsApp, OTA inbox, web chat, SMS, and social DMs — one agent per property. D3x authenticates every guest and matches the conversation to the right reservation in your PMS before acting.

70–85% autonomous resolution

What the guest sees

WhatsApp · Riverside Hotel

Typically replies in seconds

Hi, can I book a table in the hotel restaurant for dinner tonight? We're two people.