01
Guests now expect WhatsApp-speed answers, on every channel, in every language. The bar has moved.
The AI orchestration layerfor hotel operations.
Resolve guest requests, execute across your PMS and operations stack, and run on every channel — one orchestration layer trusted by 60+ European hotel groups.
Trusted by leading hotel groups
IN PRODUCTION
LiveMeasured in production, not projected on a roadmap.
Throughput & efficiency
+150K
messages per month
10K+
hours of voice handled
120x
faster median response (15m → 7s)
60%
containment · zero human touch
+95%
volume growth · no headcount increase
20+
hours saved per team member per month
Teams & reach
2,000+
team members using D3x
60+
hotel groups
20
countries D3x is used in
THE MOMENT
The category-defining vendor will be chosen in the next 18 months.
Decision window
18
months
Buyer selection is happening now, in real procurement processes, on multi-year contracts.
02
Generic AI cannot execute against your PMS, housekeeping, table-management, or CRM. The work is in the integrations.
03
The hotel groups deploying now are setting the operational baseline competitors will spend years catching up to.
Free executive guide
7 Career-Making AI Decisions for Hospitality CIOs in 2026
A 2026 field guide for hotel technology leaders: the seven forks in the road that separate the groups setting the operational baseline from the ones catching up.
PDF · 10 pages
WHY D3X
Built for hospitality. Not adapted to it.
Deployment
Plug AI into your tech stack overnight
Production-ready AI built only for the hospitality use case — codified skills, guardrails, and phased rollout included. No generic workflow builders or bolt-on guardrails to configure yourself.
Omnichannel
Win every guest channel — voice, chat, and email at scale
Fast voice, human-like chats, and brand-true language and tone across 100+ languages — on the channels guests already use, at production scale.
Integrations
Turn conversations into action in your PMS and ops stack
Live in your PMS, housekeeping, CRM, and ops tools — so agents solve real problems, drive automation, and keep guests happy.
AGENTS
Every channel. Every guest. Every action.
Three production agents — each with the same Skills Engine, Knowledge Base and integration fabric underneath. Every guest is authenticated and matched to their reservation before the agent acts. See what guests experience and what runs in the background.
WhatsApp, OTA inbox, web chat, SMS, and social DMs — one agent per property. D3x authenticates every guest and matches the conversation to the right reservation in your PMS before acting.
70–85% autonomous resolution
What the guest sees
RH
WhatsApp · Riverside Hotel
Typically replies in seconds
Hi, can I book a table in the hotel restaurant for dinner tonight? We're two people.
12:01
Yes. I can reserve Riverside Restaurant at 7:30pm for two. Shall I confirm that?
12:01
Perfect, please book it.
12:02
Done. Table for two at 7:30pm is confirmed.
12:02
Also, could we check out later tomorrow? Is that possible?
12:04
We can extend checkout to 2pm tomorrow for €35. Shall I confirm that and add the charge to your room?
12:04
Yes please, that works.
12:05
Done. Late checkout until 2pm is confirmed. €35 has been added to your room bill. Enjoy dinner!
12:05
What D3x runs
12:01:01
inbound.whatsapp.received
Intent: restaurant reservation · tonight
12:01:01
guest.authenticate
WhatsApp number + property → Sarah Chen verified
12:01:02
reservation.match
Thread linked to reservation · room 412 · in-house
12:01:03
restaurant.availability.check
Riverside Restaurant · 19:30 · 2 covers · available
12:02:01
guest.confirmation.received
Guest approved table on WhatsApp
12:02:02
restaurant.booking.create
Table 2 · 19:30 · confirmation sent
12:04:01
inbound.whatsapp.received
Intent: late checkout · Upsell skill
12:04:02
skills.upsell.evaluate
Late checkout available · €35 · policy OK
12:05:01
guest.confirmation.received
Guest approved late checkout on WhatsApp
12:05:02
reservation.modify
Checkout extended to 14:00 · PMS updated
12:05:02
folio.charge.add
€35 late checkout fee · posted to room automatically
12:05:03
outbound.whatsapp.sent
Late checkout confirmation · audit logged
- Volume
- 150K+ msgs/mo
- Guest match
- Auth + reservation per thread
- Human review
- Per channel toggle
Leading hotel groups run D3x skills for
- Live rates & availability
Live rates & availability
BUILT FOR YOUR PORTFOLIO
Every hospitality category. One orchestration layer.
Hotels, aparthotels, luxury resorts, hostels, serviced apartments, and student accommodation run on different rhythms. D3x adapts per property type while sharing the same Skills Engine, integrations, and controls.
Hotels
Booking confirmation, pre-arrival questions, and in-stay requests — on WhatsApp, web chat, and OTA inbox.
Aparthotels
Long-stay housekeeping, self check-in, and access codes — on WhatsApp, OTA inbox, SMS, and portfolio rollouts.
Luxury Hotels & Resorts
VIP logistics, spa requests, and discreet upgrades — on Instagram, WhatsApp, and web chat.
Hostels
Bed availability, group bookings, and on-site fixes — on web chat, Messenger, and WhatsApp.
Apartments
Self-service check-in, maintenance tickets, and door codes — on WhatsApp and web chat, without a front desk.
Student Accommodation
Move-in questions, maintenance tickets, and resident FAQs — on WhatsApp and web chat, year-round.
BUILT FOR WHAT'S NEXT
Your stack for the next era of hospitality AI.
The groups winning the next procurement cycle are not buying another inbox tool — they are standardising on a platform that compounds. Hospitality AI is moving from chatbots to systems with a knowledge base that self-heals and self-learns, MCP-native access for the copilots your teams already use, agentic email that executes governed back-office workflows, and an open orchestration layer that connects your stack — not replaces it. D3x is engineered for that shift.
KNOWLEDGE BASE
The knowledge base of the future
Self-healing and self-learning by design — not a static FAQ that goes stale every season. Every unresolved question, low-confidence answer, escalation, and staff correction becomes structured signal. D3x diagnoses the root cause, drafts the smallest safe update, and routes it through human review before anything changes in production.
- Self-healing: closes gaps surfaced in real guest conversations
- Self-learning: improves from operator-approved diffs — not blind retraining
- Find conflicts between human message and the knowledge base
knowledge.d3x
Self-healing loop01
Capture escalations, corrections, and retrieval gaps
02
Diagnose missing policy vs. stale source vs. PMS conflict
03
Propose the smallest safe knowledge diff
04
Operator approves — then production updates
+ policy diff awaiting approval
OPEN PROTOCOL
Plug Claude, Codex, and your copilots into D3x
Model Context Protocol is the open standard for connecting AI applications to real tools and data — one integration that works across MCP-compatible hosts. Wire D3x into Claude Desktop, Cursor, internal copilots, or third-party operators: same agents, Skills Engine, guardrails, and audit trail, wherever your technology team already works.
- Connect once — operate from any MCP-compatible LLM client
- Pull live production reports and run ops without opening the dashboard
- Scoped credentials, tool policies, and audit on every call
ClaudeCodexCursorCustom copilots
D3x MCP
Model Context Protocol
PMS · ops · BI · guest agents
EMAIL AGENTS
Agentic email for hotel back office
Full-thread autonomy — not a copilot that drafts one line. D3x reads guest and finance threads in Gmail or Outlook, authenticates the sender, matches the reservation, applies your policy graph, executes booking and invoice workflows, and routes sensitive actions through staff Agree before anything is sent.
- Entire thread in context — guest, finance, and corporate senders
- Governed execution: booking changes, invoice updates, folio actions
- Human Agree before commit — same Skills Engine and audit as messaging
Inbox
Resolution readyInvoice name change — BK-48291
Sarah Chen
Please change the name on my invoice to Chen Consulting Ltd. Booking BK-48291.
Intent: invoice modification
Guest authenticated · folio linked
Billing name updated · PDF regenerated
Agree & send
OPEN PLATFORM
A pipe through your stack — not a walled garden
D3x is the AI orchestration layer — not another all-in-one trying to displace your PMS, CRM, or ops tools. We connect openly to the systems you already run, treat integration partners as first-class collaborators, and build lasting relationships across the hospitality ecosystem so you keep best-of-breed flexibility without gridlock.
- Orchestration above your stack — no rip-and-replace of systems of record
- 25+ live integrations · new connectors in ~3 weeks with API access
- Partner-friendly by design — open APIs, shared roadmaps, ecosystem relationships
integrations.d3x
Open platformYour stack
PMS · Housekeeping · CRM
D3x orchestration
Guest intent → routed action
Systems & partners
APIs · integrations · audit
Pipe, not platform lock-in
HOW IT WORKS
Four layers. One platform.
From guest intent to system action, the same execution layer runs across messaging, voice, email, PMS, housekeeping, CRM, and audit.
Live execution path
Guest intentSkillsRuntimeIntegrationAudit
LAYER 01
Skills Engine
Codified hospitality domain logic — reservation matching, VIP escalation, brand voice, and hundreds of operational edge cases.
Booking.com _1 suffix matched · housekeeping ticket created · audit logged
LAYER 02
Agent Runtime
The orchestration core — reasoning, routing, policy enforcement, and execution with full audit trails on every guest action.
Intent classified · rules applied · integration called · outcome logged
LAYER 03
Channel Agents
Messaging, voice, and email — each configured with guardrails, escalation policy, and human-in-the-loop where it matters.
WhatsApp intent parsed · PMS fetch · action executed · guest reply sent
LAYER 04
Integration Fabric
25+ live integrations across PMS, housekeeping, CRM, OTA, and messaging. REST and webhook-driven with per-integration observability.
reservation.find() · ticket.create() · CRM update · channel reply
IN PRODUCTION
Already shipping. Already scaling.
European hotel groups in production today — aparthotels, hotels, and hostels.
4.58
AI CSAT vs human benchmark
120x
faster median response (15m → 7s)
60%
containment · zero human touch
Live customerStaycity & Wilde aparthotels · multi-country
Staycity Group
75% web chat & WhatsApp handled by AI
“75% of our web chat and WhatsApp messaging is now handled by AI, with high CSAT scores, which are paramount for our business model. D3x is unique in how tightly they can integrate with our systems and workflows for truly seamless 'real world' AI adoption.”
McDreams Hotels
Budget design hotels · Germany
112x faster median response (15m → 8s)
“Operational AI that connects to our existing stack.”
Homaris
Serviced apartments · PropTech
226x faster median response (34m → 9s)
“Finally one layer above our fragmented tools.”
Staycity GroupMcDreams HotelsAmano GroupCIC HospitalityHomarisWombats HostelsBoardwalk Boutique Hotel Aruba
AI LOBBY TALK
AI in European hospitality, from the leaders deploying it.
AI Lobby Talk ✨ — leadership lessons from the front lines of AI in hospitality. Recorded in person with European hotel CIOs and CTOs.
Mike Rawson · CIO · citizenM
Hospitality Is Now a Technology Business
FAQ
Questions CIOs ask before they book.
TALK TO US
30 minutes with the founder.
Not a sales pitch. A working conversation about what AI orchestration looks like at your group's scale, what's deployable in the next quarter, and what we're not ready to claim yet.
Jason · Founder · 15 years operating and building hospitality software.