PRICING
How much does hotel AI guest messaging software typically cost?
€5 per room per month for all AI messaging across WhatsApp, SMS, Booking.com, Expedia, Instagram, Facebook, the D3x website chatbot, and the email plug-in. Phone AI is €100 per month for 5 hours of spoken AI time, then €12 per extra hour. Agentic Email is currently in beta testing.
Independent & SMB
Most commonIndependent hotels and small groups that want to go live in days, not months.
€5 per room / month
Billed annually · EUR, USD, GBP
- Messaging across WhatsApp, SMS, Booking.com, Expedia, Instagram, Facebook, the D3x website chatbot, and the email plug-in
- Phone AI: €100 per month for 5 hours of spoken AI time, then €12 per extra hour
- Brand voice configuration and human-in-the-loop review
- Standard Skills library across the guest journey
- Integrations from the standard library
- EU-hosted, GDPR-aligned, with full audit logs
- Live in days to weeks, not months
Enterprise
Groups from 10 properties to portfolios with 1,000+ rooms.
Custom
Scoped on properties, channels & volume
Everything in Independent & SMB, scoped on properties, channels, integrations, volume, and Phone AI usage, with strategic-partner terms for design partners.
- Dedicated customer success lead
- Named integration lane and custom Skills
- Phone AI: €100 per month for 5 hours, then €12 per extra hour
- Governance package, SLA, and SSO/SCIM
- Custom reporting and analytics
- Volume pricing for portfolios above 1,000 rooms
IN EVERY PLAN
What every hotel gets.
- Brand voice configuration tuned to your property or group
- Human-in-the-loop controls and escalation rules
- EU-hosted infrastructure, encrypted in transit and at rest
- Full audit logs with agent rationale, queryable for review
- Multilingual guest messaging out of the box
- The newest frontier AI, continuous LLM upgrades for peak performance, included
- Custom integrations built for you at no extra charge
- MCP server access, run D3x from any LLM, included for everyone
- A learning loop and AI knowledge base that improve with every conversation
- Your data is never used to train third-party foundation models
COMPARE PLANS
Every feature, side by side.
A checkmark means included. A value means what you get. Anything usage-based is called out in add-ons below.
| Feature | Independent & SMB | Enterprise |
|---|---|---|
| Guest channels | ||
| WhatsApp (official Meta partner) | ||
| OTA inbox (Booking.com, Expedia) | ||
| Website chat widget | ||
| SMS | ||
| Email (Gmail, Outlook) | ||
| Social media (Facebook, Instagram) | ||
| Phone AI (inbound voice) | €100/mo for 5 hours, then €12/hour | €100/mo for 5 hours, then €12/hour |
| AI Skills & automation | ||
| Standard Skills library across the guest journey | ||
| Autonomous resolution of routine requests | ||
| Learning loop & AI knowledge base | ||
| Human-in-the-loop & escalation rules | ||
| Multilingual responses | ||
| Brand voice configuration | ||
| Custom Skills built for your workflows | - | |
| Agentic Email workflows | Beta testing | Beta testing |
| Integrations | ||
| Standard integration library | ||
| PMS connection | ||
| MCP server access (connect any LLM) | ||
| Named integration lane | - | |
| New / custom integrations | No extra charge | No extra charge |
| Security & governance | ||
| EU-hosted, encrypted at rest & in transit | ||
| Role-based access control | ||
| Full audit logs | ||
| SSO | - | |
| SCIM provisioning | - | Roadmap |
| Governance package | - | |
| DPA & procurement pack | On request | |
| Uptime SLA | - | |
| Onboarding & support | ||
| Time to go live | Days to weeks | Scoped rollout |
| Support | Standard support | Priority SLA support |
| Dedicated customer success lead | - | |
| Analytics | ||
| Performance dashboards | ||
| Custom reporting | - | |
ADD-ONS & USAGE
Priced on top, so the room-month stays simple.
We keep the base price honest. These are scoped separately and only added when you need them.
Phone AI
€100 / month for 5 hours, then €12 / extra hour
A natural-voice agent answers inbound guest calls around the clock, resolves the routine ones end to end, and hands the rest to your team with full context. €100 per month includes 5 hours of spoken AI time; extra spoken time is €12 per hour, separate from the room-month price.
WHAT IT HANDLES
- Inbound guest calls answered 24/7 in natural voice
- Bookings, availability, FAQs, and directions resolved live
- Multilingual across your guest base
- Warm handoff to staff with the full conversation and context
- Every call logged and transcribed for review
- €100 per month for 5 hours of spoken AI time, then €12 per extra hour
Agentic Email
Currently in beta testing
The agent works your shared inboxes the way your team does, reading each email, checking policy and PMS context, drafting a reply, and sending the low-risk ones automatically while escalating the rest. Currently in beta testing — apply for the beta test.
THE EMAIL WORKFLOWS
- FAQ replies with accurate, property-specific answers
- Meetings & group requests captured and routed to sales
- Invoice requests & modifications resolved with finance approvals
- Booking modifications, launching Q4
- Policy, context, and approval checks before anything sends
- Currently in beta testing
ROI SKETCH
Internal planning calculator.
- Estimated platform cost / month
- €4,000
- Estimated FTE savings / month
- €14,000
- Net (savings minus platform cost)
- €10,000
Illustrative only, not a guarantee. Use for internal procurement conversations.
PRICING FAQ
How much does hotel AI guest messaging software typically cost?
The public SMB tier is €5 per room per month for all AI messaging (WhatsApp, SMS, Booking.com, Expedia, Instagram, Facebook, website chat, and the email plug-in). Phone AI is €100 per month for 5 hours of spoken AI time, then €12 per extra hour. Agentic Email is in beta. Enterprise groups are scoped on volume.
No separate setup fee on the SMB tier. Implementation is included in the typical 2–3 week rollout from API access. Enterprise onboarding is scoped in the order form.
AI messaging across WhatsApp, SMS, Booking.com, Expedia, Instagram, Facebook, website chat, and the email plug-in at €5 per room per month, plus Skills Engine, PMS write-back, and human-in-the-loop for sensitive cases. Phone AI and agentic email are billed separately.
TALK TO US
Scope pricing for your group.Link to this section
30 minutes with the founder, properties, channels, integrations, and what phase-1 looks like.