CRM & GUEST EXPERIENCE INTEGRATION
Like Magic + D3x: AI that syncs guest context with Like Magic.
Like Magic is a guest experience and digital journey platform: booking engine, guest app, and dynamic online check-in links. D3x also sends those links after a phone call, plus parking, spa, table-booking, and similar. Most D3x Apaleo properties use it because Apaleo has no native booking engine or guest portal. The Like Magic integration is live in production today.
OVERVIEW
What the integration does
D3x reads guest profiles, preferences, and VIP tiers from Like Magic so agents personalize every conversation, and writes conversation outcomes back, keeping your guest data current without manual entry. VIP policies from Like Magic drive escalation rules automatically.
CAPABILITIES
What agents do with Like Magic
- Guest profile and preference lookups from Like Magic before every reply
- VIP tier-aware escalation and tone policies
- Conversation outcomes and preferences written back to the profile
- Segmented outbound campaigns triggered from CRM data
- Consent and data handling aligned with GDPR
ARCHITECTURE
How it connects
Like Magic is connected during onboarding alongside the PMS. D3x agents run on the Like Magic guest app, deep-link the availability carousel into the Like Magic booking engine (start date, end date, occupancy, room type), and generate per-guest portal and online check-in URLs. After a phone call, D3x can send those same booking-engine and guest-portal links as an outbound Like Magic message, plus parking, spa, table-booking, and similar links. Apaleo properties use this pairing because Apaleo has no booking engine or guest portal.
FAQ
Common questions.
D3x connects to Like Magic through its API as part of the integration fabric. AI agents syncs guest context with Like Magic during live guest conversations, with your policies, human-in-the-loop rules, and a full audit trail applied to every action.
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TALK TO US
See Like Magic + D3x on your stack.Link to this section
30 minutes with the founder, your systems, your channels, and what phase-1 looks like.