New episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelogNew episode: The Return of the Great Hotelier, with L+R HotelsLive across 60+ European hotel groupsNew deployments live in 3 weeksVoice agents at chain scaleAI Lobby Talk: CIO interviews on YouTubePlatform docs & changelog
D3x

COMMUNICATION CHANNELS

Email

How D3x agents work hotel inboxes, Gmail, Outlook, and shared reservation mailboxes, with the same PMS skills as chat.

Email is still where a large share of reservation changes, invoice requests, and group queries arrive. D3x agents work those threads end to end: they read the mailbox, match the reservation in the PMS, draft or send in brand voice, and escalate threads that need a human.

Gmail and Outlook integrations are live. Agentic Email is currently in beta: use this page to record which shared inboxes are in scope, what the agent may send without review, and how staff take over a thread.

What to capture in this doc next

  • Shared inboxes versus personal mailboxes.
  • Co-pilot versus autonomous send, by request type.
  • How OTA emails (Booking.com, Expedia) should be treated versus direct mail.
  • Signature, from-address, and brand-voice rules.

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