Skills for aparthotels

Discover how aparthotel operators use D3x across WhatsApp, SMS, email, and Booking.com for self check-in, long-stay housekeeping, access codes, and multi-property messaging at scale.

01 · Confirmation · le jour même

Réservation

Intention, confirmation, groupes et réservation directe, avant que le séjour ne devienne réalité.

Answer OTA and SMS in one layer
Booking.com
Guest on Booking.com. D3x executes against Channel manager / OTA inbox, Mews PMS, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Can we get in before 4pm? I messaged on Expedia too.
09:41
Property reply · via D3x
Same reservation: I see both threads. Let me check turnover status.
09:42
GETota.message.reply→Channel manager / OTA inbox
Expedia + SMS · unit 12B · early access
GETpms.reservation.find→Mews PMS
Unit 12B · HK cleared · early access pending
Property reply · via D3x
Early access isn't guaranteed, but I'll text you as soon as housekeeping clears 12B. Luggage drop is open now at the lobby locker.
09:43
Qualify a direct booking lead
Messenger
Guest on Facebook Messenger. D3x executes against Mews PMS, CRM / inquiry tickets, with full audit trail.
Guest
Facebook Messenger · online
Looking at 30 nights in March for four people, two bedrooms if possible.
09:41
Great, exact dates and budget range?
09:42
1 Mar – 31 Mar, around €3,500 total.
09:43
Checking availability and passing your details to sales.
09:44
GETpms.reservation.find→Mews PMS
2BR · 1 Mar–31 Mar · 4 guests
POSTcrm.inquiry.create→CRM / inquiry tickets
30-night direct lead · €3,500 budget · 4 guests
Two-bedroom units available at €3,280 for the month. Passing your details to sales with full thread, they'll WhatsApp you within the hour.
09:45

02 · 7 → 1 jours avant

Avant l'arrivée

Liens de check-in, politiques, surclassements et logistique pendant que les clients planifient encore.

Mid-stay housekeeping schedule
Outbound
Proactive WhatsApp for extended stays. D3x confirms housekeeping windows and linen preferences.
Outbound · D3x
Day 4 of 14-night stay
Hi, you're on day 4 of your stay. Housekeeping is scheduled Thursday 10–12. Prefer a different window or skip this week?
09:41
Friday morning works better for us
09:42
PATCHhk.schedule.update→Housekeeping
Unit 12B · Fri 09:00–11:00 · long-stay profile
Updated: Friday 9–11am. I'll remind you the evening before.
09:43

03 · Jour du check-in

Arrivée

Codes d'accès, accueil VIP, installation et résolutions du premier jour à l'arrivée des clients.

Send door codes after verification
SMS
Guest on SMS. D3x executes against Mews PMS, Salto, with full audit trail.
Guest
SMS · online
We arrive tonight around 11, how do we get in? Booking ref AP-8842.
09:41
Let me verify your booking and issue your access codes.
09:42
GETpms.reservation.find→Mews PMS
Ref AP-8842 · unit 12B · arrival tonight
POSTaccess.code.issue→Salto
Unit 12B · valid from 16:00 today
Verified your booking. Building code 4821#, then unit 12B code 9034#, valid from 4pm today. Parking is level -1, space 42. Wi‑Fi: AparthotelGuest / welcome8842.
09:43
Access code reminder before late arrival
Outbound
Scheduled SMS before a late arrival. D3x sends door codes and troubleshooting steps proactively.
Outbound · D3x
Day of arrival · 16:00
Your check-in for Unit 12B is from 4pm. Door code: 4829# then wait for the green light. Reply HELP if anything doesn't work.
09:41Delivered
We're here but the code isn't working
09:42Delivered
POSTaccess.diagnostics.run→Salto
Unit 12B · failed entry · fresh code issued
Try 5910#, valid for 30 minutes. Press # after the digits. I've also sent a 15-second video guide. Reply IN when you're inside.
09:43Delivered

04 · Pendant le séjour

Pendant le séjour

Entretien ménager, maintenance, ventes additionnelles, réclamations et tickets d'opérations pendant que les clients sont sur place.

Schedule mid-stay housekeeping
Messenger
Guest on Facebook Messenger. D3x executes against Alkimii, with full audit trail.
Guest
Facebook Messenger · online
I'm here for a month, can cleaning be Wednesdays only? I work from the flat.
09:41
Your rate includes weekly service. Checking Wednesday slots that avoid 9–12.
09:42
Afternoons are best, after 2pm.
09:43
I'll book that recurring slot for the rest of your stay.
09:44
POSThousekeeping.ticket.create→Alkimii
Unit 12B · weekly Wed 14:00–16:00 · recurring
Booked housekeeping every Wednesday, 2–4pm, for the rest of your stay. Ops has your access notes.
09:45
Extend a long-stay booking
Instagram
Guest on Instagram DM. D3x executes against Mews PMS, with full audit trail.
Guest
Instagram DM · online
Love the unit, can we extend two more weeks from the 14th?
09:41
Checking availability and your current rate terms.
09:42
GETpms.reservation.find→Mews PMS
Unit 12B · extend +14 nights from 14th
Unit 12B is free through the 28th. Extended rate is €1,240 for the two weeks, same terms. Want me to update the PMS and refresh your door code window?
09:43
Handle a broken lock or code
Booking.com
Guest on Booking.com. D3x executes against D3x Vision, Maintenance / CMMS, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
Keypad says error, we're standing outside in the rain
09:41
Property reply · via D3x
Let me look at the keypad, try 9034# then hold the checkmark for two seconds.
09:42
POSTvision.image.analyze→D3x Vision
Keypad · error state · unit 12B
Property reply · via D3x
Vision shows an access-denied error on the keypad, not a hardware fault. If 9034# still fails, use backup code 7712# once.
09:43
Guest message
Backup worked, we're in.
09:44
Property reply · via D3x
Good: I'll schedule maintenance to reset the keypad tomorrow.
09:45
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · keypad reset · tomorrow 10:00
Property reply · via D3x
Maintenance is scheduled for tomorrow 10am. I'll message you when it's fixed.
09:46
Explain unit amenities
Voice
Guest reaches out on Phone call. D3x authenticates, executes against your stack, and replies in the same thread.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
How does the washing machine work? And is there a dishwasher tablet somewhere?
09:41
D3x
Washing machine: select Cotton 40°, close door firmly, press Start. Dishwasher tablets are under the sink in the kitchen cupboard, usually a pack of 6. Need a video walkthrough?
09:42
Coordinate parcel delivery
Email
Guest on Email. D3x executes against D3x Vision, Faundit, with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
Amazon says delivered but I don't see it, can someone check?
09:41
D3x reply · sent
Parcels go to locker bank B. Can you send a photo of the delivery notice or tracking screen?
09:42
From guest
Tracking says locker B-07
09:43
POSTvision.image.analyze→D3x Vision
Delivery notice · locker ID · tracking ref
D3x reply · sent
Vision reads locker B-07 and tracking ref TBA8849201844, checking reception logs now.
09:44
POSTlostfound.item.log→Faundit
Parcel TBA8849201844 · locker B-07
D3x reply · sent
Logged in reception at 14:22 today, locker B-07. Code 5590. Collection hours 8am–8pm.
09:45
Process a damage deposit question
Messenger
Guest on Facebook Messenger. D3x executes against Mews PMS, with full audit trail.
Guest
Facebook Messenger · online
When does the €200 pre-auth get released? We checked out yesterday.
09:41
Usually 5–7 business days per your card issuer.
09:42
Let me confirm nothing is holding the deposit on our side.
09:43
GETpms.reservation.find→Mews PMS
Unit 12B · checkout clean · deposit status
PMS shows checkout clean with no damage notes, nothing holding the deposit on our side. I can ask finance to confirm release if it's not back by Friday.
09:44
Report pre-existing unit damage
Instagram
Guest on Instagram DM. D3x executes against D3x Vision, Maintenance / CMMS, with full audit trail.
Guest
Instagram DM · online
Found a cracked dining chair on arrival, wasn't us.
09:41
Thanks for flagging early, can you send a photo?
09:42
Photo
Crack was already here when we walked in
09:43
POSTvision.image.analyze→D3x Vision
Furniture damage · chair leg · pre-existing
Vision shows a split along the chair's front leg, consistent with pre-existing wear, not fresh damage. Logging this now.
09:44
POSTmaintenance.ticket.create→Maintenance / CMMS
Unit 12B · chair leg crack · pre-existing · vision attached
Logged as pre-existing in the PMS with your photo, your deposit is protected. Maintenance will swap the chair this week.
09:45
Support corporate housing stays
Booking.com
Guest on Booking.com. D3x executes against CRM / inquiry tickets, with full audit trail.
Booking.com
Booking.com guest · reservation message
OTA inbox
Guest message
We're placing 12 consultants for Q3, need monthly invoices and one ops contact for all units.
09:41
Property reply · via D3x
I'll set up a corporate housing inquiry with your requirements.
09:42
POSTcrm.inquiry.create→CRM / inquiry tickets
12 units · Q3 · monthly invoices · single ops contact
Property reply · via D3x
Captured, corporate sales will email terms and a single ops contact within 24 hours. I'll keep this thread as your main channel.
09:43
Manage noise and neighbor issues
Voice
Guest on Phone call. D3x executes against Maintenance / CMMS, with full audit trail.
Inbound call
Guest caller
Live · AI assistant · 02:14
Guest
Neighbors in the building are having a loud party again.
09:41
D3x
Sorry you're dealing with that. I've logged it and notified on-call per building policy.
09:42
POSTmaintenance.ticket.create→Maintenance / CMMS
Building B · noise complaint · on-call visit
D3x
They may visit the floor. I can't promise an outcome, but I'll follow up with you in the morning.
09:43
Replace linens and towels on request
Email
Guest on Email. D3x executes against Alkimii, with full audit trail.
Guest inbox
D3x email agent · auto-reply
From guest
Could we get extra towels? We're four people and only have two sets.
09:41
D3x reply · sent
Your plan includes one mid-stay linen drop: I'll add towels today.
09:42
POSThousekeeping.ticket.create→Alkimii
Unit 12B · extra towels · delivery 17:00–19:00
D3x reply · sent
Housekeeping task created for 12B, delivery 5–7pm. Leave towels outside the door if you're out.
09:43
Handle a utilities or Wi‑Fi outage
SMS
Guest on SMS. D3x executes against Maintenance / CMMS, with full audit trail.
Guest
SMS · online
Wi‑Fi died about an hour ago. I have a client call in 20 minutes.
09:41
Checking building status and backup options.
09:42
POSTmaintenance.ticket.create→Maintenance / CMMS
Building-wide · Wi‑Fi outage · engineer ETA 45m
Confirmed building-wide outage, engineer ETA 45 minutes. Backup hotspot password is on the fridge card; I've also messaged units 11A–14D proactively.
09:43

05 · Matin du départ

Check-out

Check-out tardif, notes, factures et logistique de départ.

Roll out a new property in the portfolio
WA
Guest on WhatsApp. D3x executes against Salto, with full audit trail.
Guest
WhatsApp · online
Riverside Annex goes live Monday, 40 units. Are WhatsApp check-in and door-code flows ready to clone from the sister building?
09:41
I'll confirm the rollout checklist against the sister property template.
09:42
POSTaccess.code.issue→Salto
Riverside Annex · 40 units · clone Salto profile
WhatsApp check-in and Salto door-code flows are cloned and tested on 5 pilot units. Full 40-unit go-live is green for Monday: I'll send the ops runbook tonight.
09:43
Guide self check-out
WA
Guest on WhatsApp. D3x executes against Mews PMS, with full audit trail.
Guest
WhatsApp · online
Checking out at 7am, no one on site. What do we do?
09:41
Strip used linens to the bathroom, bag rubbish, lock the door.
09:42
Done. Keys are digital, just leave?
09:43
Reply 'checked out' when you're clear and I'll close the stay.
09:44
PATCHpms.reservation.find→Mews PMS
Unit 12B · checkout 07:00 · self check-out
Yes, stay closed in the PMS. Thanks for staying with us.
09:45

VOYEZ-LE EN PRODUCTION

Votre type d'établissement. Votre stack. Une seule Agents IA pour les groupes hôteliers.Link to this section

Réservez 30 minutes avec le fondateur, nous passerons en revue les compétences, les canaux et le déploiement pour votre portefeuille.

Réserver une démo Explorer le sortant

Réservation

Answer OTA and SMS in one layer

Qualify a direct booking lead

Avant l'arrivée

Mid-stay housekeeping schedule

Arrivée

Send door codes after verification

Access code reminder before late arrival

Pendant le séjour

Schedule mid-stay housekeeping

Extend a long-stay booking

Handle a broken lock or code

Explain unit amenities

Coordinate parcel delivery

Process a damage deposit question

Report pre-existing unit damage

Support corporate housing stays

Manage noise and neighbor issues

Replace linens and towels on request

Handle a utilities or Wi‑Fi outage

Check-out

Roll out a new property in the portfolio

Guide self check-out

Votre type d'établissement. Votre stack. Une seule Agents IA pour les groupes hôteliers.Link to this section#

Votre type d'établissement. Votre stack. Une seule Agents IA pour les groupes hôteliers.Link to this section