Skills for student accommodation

Move-in day! Collect keys at Block C reception 9am–6pm. Your room: C-214, 2nd floor. Bring ID and tenancy reference ST-9921.

Yes, luggage hold is open in the ground-floor store room until 8pm. Show your booking ref at the desk and they'll point you there.

Yes, bag drop is left of reception, label with flat number. Move-in window stays open until 8pm. I'll ping you if your room goes ready early.

Pulling your allocation from PMS.

Premium block was full; you were placed in standard per the tenancy clause with a price adjustment credit. I can escalate if you want a formal review.

Thanks for the photo, let me analyze what vision sees.

Vision shows the radiator valve fully open but no heat output, room reading 14°C. I'll log a priority ticket now.

Ticket logged, category heating, urgency high. SLA is engineer assigned within 24 hours. I'll notify you when someone's booked.

Per tenancy: max 3 overnight stays per month, register guest name 24h ahead on the portal. More than 3 nights needs housing team approval.

Pulling your payment schedule from the PMS.

Next instalment £1,250 on 1 Nov per your PMS schedule. Late fee is £25 after 7-day grace: I won't quote other amounts. If your account is in dispute, I'll connect finance.

Fire alarm test tomorrow 10am–10:30am. You don't need to evacuate, it's a sound test only. Full drill is scheduled for next term; I'll message residents if that changes.

Use the resident app, 'Common spaces' → Study Room B, max 2 hours. First-come on the day if the app shows free.

Thank you for telling us, this needs a person, not a bot.

Duty team alerted immediately per safeguarding protocol. Someone will contact you privately within the hour.

Yes: D3x can auto-reply from your approved FAQ library for the top move-in questions.

I've mapped Wi‑Fi, keys, and bins to instant replies, residents get answers in seconds, and anything outside the FAQ routes to your team. Want me to enable it for move-in week?

Hi, maintenance marked your heating ticket resolved this afternoon. Is the radiator working OK now?

Great, ticket closed. Reply anytime if it acts up again.