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Like Magic
How D3x connects to Like Magic: booking-engine deep links from live PMS availability, dynamic guest-portal and online check-in URLs, Phone AI follow-ups through Like Magic, and the Like Magic guest journey on the guest app. Used by most D3x Apaleo properties.
- Like Magic booking engine deep links
- Dynamic guest portal / online check-in
- Phone AI follow-ups via Like Magic
- Parking, spa, table-booking and similar links
- Like Magic guest app channel
- Guest journey (pre-arrival through in-stay)
- Typical pair: Apaleo PMS
Like Magic is a guest-experience and digital-journey platform: booking engine, guest app, online check-in, and portal links. D3x does not replace Like Magic. Agents sit on the Like Magic guest app and on other channels, read the live PMS reservation, and complete work (invoices, add-ons, answers) in the hotel stack.
Most D3x Apaleo properties use Like Magic because Apaleo does not ship a booking engine or a guest portal. See the Apaleo docs for PMS rates, invoices, webhooks, and go-live. This page covers what D3x does with Like Magic itself.
Booking engine and carousel deep links
When a guest asks about a stay, D3x still queries the PMS for room types, rates, and availability. The conversation carousel's Book now action then opens the Like Magic booking engine, not an Apaleo checkout. The deep link is built from the inquiry already in the thread:
- Start date
- End date
- Number of adults
- Number of guests
- Room type
The guest lands in Like Magic with the search filled in. If a property uses a different booking engine that accepts the same deep-link parameters, D3x can construct that URL instead. That is documented on the Apaleo docs under custom booking engine linkage.
Guest portal and online check-in
Using the reservation in context, D3x asks Like Magic for a dynamic guest-portal link (online check-in and related self-service). The URL is generated per guest, then delivered on the channel they are using. The guest does not need a separate login step beyond what Like Magic already issued for that stay.
- Reservation in context (PMS)
- Like Magic generates portal / check-in link
- Guest opens their check-in
Phone AI: outbound through Like Magic
If a guest calls, D3x can construct an outbound message through the Like Magic platform during the call or right after hang-up. The guest does not have to start over on a different product. Two cases come up most often.
Online check-in and the guest portal
The caller needs to complete check-in or open their stay in Like Magic. D3x uses the reservation in context, asks Like Magic for the guest-portal / online check-in link, and sends it as an outbound Like Magic message.
Booking inquiries
The caller is asking about dates, occupancy, or a stay. D3x reads live rates and availability from the PMS, then sends a deep link into the Like Magic booking engine so the guest can complete a direct booking.
- Guest calls the property
- D3x resolves the request on the call (reservation, dates, or check-in)
- D3x constructs an outbound Like Magic message with the portal or booking-engine link
- Guest opens Like Magic and finishes check-in or the booking
Phone AI itself is documented on the Phone docs. This page is the Like Magic side of that follow-up.
Parking, spa, table booking, and other links
Not every request is a stay or a check-in. When the useful answer is a link (parking, spa, table booking, or similar), D3x can send that link through Like Magic: on the guest app, on website chat, or as the outbound follow-up after a phone call.
- Parking: a link to reserve or pay for parking
- Spa: a link to book a treatment or open spa hours and availability
- Table booking: a link to reserve a restaurant table
- Other property links: anything the guest needs to tap rather than hear read out on a call
D3x still answers the question in the conversation or on the call. Like Magic is how the guest receives the link they can act on.
Like Magic guest app and guest journey
D3x agents run inside the Like Magic guest app as well as on website chat and other channels. Mid-stay questions (access, check-in, parking, invoices) arrive where the guest already lives. D3x also supports the Like Magic guest journey: the same reservation events that drive Like Magic steps can sit alongside D3x outbound journeys triggered from the PMS.
Homaris is the production reference: serviced apartments on Apaleo and Like Magic, no front desk. August 2026: about 17,800 conversations on the Like Magic app and website chat, 77.3% of replies by D3x, 393 invoice cases with 83.7% fulfilled via API (VAT and billing corrections executed in the PMS, not drafted for a human). McDreams is the other named Like Magic production case: nine German hotels on the guest app and website chat.
Go-live
Like Magic is connected as a live D3x integration alongside the PMS. Apaleo itself is an OAuth approve-and-return in about two minutes (Apaleo go-live). Like Magic credentials and journey mapping are configured in the same onboarding so booking links, portal links, and the guest-app channel share one reservation context.