API Agent
Plug AI into your tech stack – Your hospitality, perfected.
Mews
Cloudbeds
Opera
Optii
Bookboost
Booking.com
Freshdesk
Zendesk
LikeMagic
Apaleo (coming soon)
Flexkeeping (coming soon)
WhatsApp
SMS
Phone
Website Chatbot
Gmail
Outlook
Introducing a new engine for operators who take hospitality seriously
Experience the transformative potential of GPT 4o, Claude 3.5, Gemini 1.5, harmonized with your own proprietary dataset, and amplified by our revolutionary skills router, offering unprecedented automation for every facet of future business operations. Say goodbye to traditional apps as we seamlessly push and receive information through the most commonly used channels worldwide, ensuring a fluid and intuitive experience for both businesses and guests.
Skill router
AI skills for real life operators
The AI automatically detects guest questions and answers by pulling knowledge from the knowledge base (KB) or through the API. Designed specifically for hospitality operators, our AI-powered skills router is a game-changer in streamlining day-to-day tasks. From answering inquiries and providing personalized recommendations to seamlessly converting bookings and beyond, our router is engineered to automate a wide range of functions, enhancing efficiency and elevating the guest experience.
With your personalised data set and domain expertise, GPT-4T can follow complex instructions in natural language and solve problems like detecting booking intent, switching locations and much more.
Input
I would like to make a booking from January 5th to the 10th do you have any availability?
Output
Sure! Let me check, could you tell me if your are you interested in our New York or London location?
Made for medium to large hospitality chains
Our platform is designed specifically for medium to large-scale hospitality chains. We provide a seamless automation experience for guest communication, streamlining operations and enhancing guest satisfaction across all properties. From booking inquiries and customer service to upselling and compliance, D3x ensures a consistent, efficient, and secure experience for both guests and staff.
Brand vs. property
Properties have their own characteristics, needs, and operational challenges. These can vary based on factors like location, size, target audience, and the services offered. Our AI Agent understands these differences and is designed to adapt to the specific requirements of each property within the chain.
KPI tracking & reporting
Monitor the performance of your properties and the AI agent’s interactions with detailed reports. Track KPIs such as guest satisfaction scores, response times, conversion rates, and revenue generated from upselling to evaluate service quality and improve operations.
Seamless integration with tech stack
Our AI integrates effortlessly with your existing property management systems, booking platforms, housekeeping software and CRMs via API, ensuring live rates, availability, and real-time updates across all locations.
Business rules
Business rules in our platform allow you to automate and optimize guest interactions by setting online and offline hours, ensuring inquiries are routed to the correct department at the right time. For instance, during online hours, guests can receive immediate AI responses or be escalated to live agents as needed, while offline hours allow the AI to handle requests and promise follow-up during business hours.
KNOWLEDGE BASE
Runs on your knowledge
The Engine thrives on the wealth of deep insights and experiences you've accumulated, both in small nuances and major details at your property. By setting up a knowledge base AI Agent will be able to accurately and thoroughly address any questions from guests, ensuring a high level of precision and detail in its responses.
Building & Rooms
Share your knowledge about your building, neighbourhood, your history, amenities, check-in processes, room facilities and much - never answer a question about parking again.
Food, Drink & Activities
Your property and local community have a lot to offer, feed your knowledge base with all the fun and exciting things to do while guests are staying with you.
Policies
There is a lot of things your guests need to know before arrival, questions around cancelation policies, house rules and fine print can be repetitive to answer, we are happy to automate these requests with AI Agent.
Team, Mission & Vision
Let guests find out more about your mission and values, your local impact, and your team and don't ever miss an opportunity to educate and enchant your guests again.
BENEFITS
Optimize operations over night
Feedback analysis
D3x can analyze guest feedback and reviews in real-time. This helps operators understand guest sentiments, identify areas for improvement, and respond promptly to concerns. It contributes to continuous improvement and maintaining high service standards.
Cost saving
Automation of routine tasks can lead to cost savings for operators. This includes tasks like data entry, reservation management, and basic customer inquiries, allowing staff to focus on more complex and value-added aspects of guest services.
Data-Driven Decision-Making
AI analytics provide operators with valuable insights into guest preferences, booking patterns, and operational efficiency. This data-driven approach enables operators to make informed decisions, optimize services, and tailor offerings to meet guest expectations.
Competitive Advantage
Position yourself at the forefront of industry best practices and innovation. Enabling operators to stay ahead of the competition by leveraging data-driven insights.
SECURITY
Protection
Enterprise Grade Security: End to end encryption with GDPR-compliant EU hosting.
Permissions
Enhanced security with Role-Based Access Control (RBAC) with restricted user permissions and Multi-Factor Authentication (MFA) for secure system access.
Guardrails
Equipped with robust
guardrails, ensuring they are exclusively tailored for hospitality, providing industry-specific interactions.
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Automate 85% of messages and calls overnight, deliver human-level responses with a 4.4 CSAT score, and save up to 30 hours a week per property. Plus, unlock the potential to add over 40 euros more per room/month
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Experience the transformative potential of GPT 4o, Claude 3.5, Gemini 1.5, harmonized with your own proprietary dataset, and amplified by our revolutionary skills router, offering unprecedented automation for every facet of future business operations. Say goodbye to traditional apps as we seamlessly push and receive information through the most commonly used channels worldwide, ensuring a fluid and intuitive experience for both businesses and guests.
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