Casestudy

Discover how D3x automates over 30,000 guest messages per month for a leading European aparthotel chain with 35 locations across 18 countries.

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AI Agents for hospitality

Intelligent and autonomous AI Agents for Hotels, Hostels, Aparthotels & Hospitality businesses

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A Closer Look at D3x

D3x is a guest communication engine designed to automate inquiries and service requests across channels such as Website chat, WhatsApp, Instagram, SMS, Phone and Email. It integrates directly with property management systems (PMS), customer relationship management tools (CRM), and housekeeping software to provide live updates on rates, availability, and service status. By maintaining real-time context across systems, D3x reduces manual workload and accelerates response times. Intelligent upsell logic uses guest data and behavior to surface relevant offers—such as upgrades or services—at key decision points, driving incremental revenue with minimal overhead.

Andreessen Horowitz Voice Agent thesis 2025 with D3x ⚡️

Winner of best travel tech award 2024 🏆 WYSTC

Phocuswire 25 hot 🔥 travel startups

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Our Services

{01}

Messaging Agent

Instant replies to messages in any language

{02}

Phone Agent

Talks to your guests in your tone of voice

{03}

Email Assistant

One click email and ticket responses

{04}

API Agent

Brings AI seamlessly to existing systems

Why Choose D3x

Plug AI into your existing tech stack overnight

{Layer 1-2}

Channels

Guest requests from channels like WhatsApp, SMS, phone, email, website chat, and Instagram are routed directly to the D3x engine.

{Layer 3-5}

Engine

Detects guest intent and language, retrieves answers from the knowledge base, and syncs live data via API for real-time updates.

{Layer 6-7}

APIs

Requests are routed to the appropriate department, logged, and resolved instantly with guest responses delivered in seconds.

D3x Skills: The Invisible Magic of AI

The AI agent is designed to intelligently identify which property a guest is referring to—whether it's mentioned explicitly in the message or inferred from context, such as the contact channel or booking details. If the reference is unclear, the agent can seamlessly prompt the guest for clarification. Once the correct property is confirmed, the agent automatically switches to the corresponding knowledge base and data layer, ensuring responses are accurate, relevant, and contextually aligned with that specific hotel's services, availability, and policies.

Input

I would like to make a booking from January 5th to the 10th do you have any availability?

Output

Sure! Let me check, could you tell me if your are you interested in our New York or London location?

The AI agent connects directly to the Property Management System (PMS) to fetch real-time rates and availability. When a guest inquires about a stay, the agent retrieves up-to-date room and bed options for the requested dates and displays them directly in the chat, enabling a seamless, instant booking conversation without the need for manual lookup or redirection.

Input

I need a room from March 25 to 27 do you have any available?

Output

Thanks for your message. We have one room left:

25 Mar to 27 March 2023

Double Room with view

$230 per night (Total $460 inc Tax)

Would you like to book this room?

The AI agent can recommend nearby businesses, share curated links, and provide in-depth knowledge about the local area, the property, and even staff-specific details. Whether it's a nearby restaurant, a team member's specialty, or the history of the building, the agent delivers contextual information that enhances the guest experience with a personalized, local touch.

Input

Can you tell me where to go for dinner tonight?

Output

Most certainly! We recommend an Italian Restaurant, just around the corner from the hotel. It's open until 11pm and the owner is a friend of our team and makes the most amazing Pizzas on the planet.

Just as a property reflects the style and values of its owners, guest communication should express the same character. With customizable personality prompts, the AI agent can adopt a tone that aligns with the brand—whether that’s polished and professional, warm and conversational, or, in this case, a lighthearted pirate with a sense of humor. It's more than automation—it's a voice that reflects what the business aspires to represent.

Input

Hi, I wanted to know if I can check in after 10pm?

Output

Arr matey,

Shiver me timbers! We be glad to hear ye’ll be joinin’ us soon. Aye, ye can come over to the hostel as soon as ye arrive. Our reception be open 24 hours, so ye can check-in at any time. If yer room ain’t ready yet, ye can surely hang out in the common area or use our communal kitchen to cook yerself a hearty meal.

We look forward to welcomin’ ye aboard!

Engage website visitors by delivering relevant information and identifying qualified leads. The AI agent also supports the conversion journey by assisting users in navigating product or service options with ease and clarity.

Input

I would like to apply for a co-living spot at your Amsterdam location

Output

Please share your Name, telephone number and email address, we will get in touch within 24 hours. Thanks for your interest!

Our AI agent automatically detects when a guest requests a booking confirmation during their chat, streamlining the process. With just a simple conversation, the AI instantly sends the booking details, ensuring a smooth and efficient experience for both the guest and your team.

Input

Can you send me my booking confirmation?

Output

Sure, please provide your Last and First Name and your date of check-in?

The AI agent automatically detects when a guest makes a housekeeping request during their chat, ensuring immediate attention. It instantly logs the request and notifies the appropriate team, streamlining the process for a faster and more efficient service.

Input

Can I get two towels and water?

Output

Most certainly! Your request has been logged, one of our staff members will delivery two towels and a couple of water bottles to room 101. Is there anything else I can help you with while you are waiting?

When a guest reports a maintenance issue, the AI agent quickly identifies and logs the problem. It initially provides troubleshooting steps from the knowledge base, and if unresolved, promptly notifies the maintenance team to ensure swift resolution.

Input

The AC in the room is not working!

Output

Sorry to hear about your problem. Please try closing both the balcony door and the main door. The AC should start working immediately once they're fully closed. Let me know if that resolves the issue!

AI agents leverage natural language processing to autonomously detect guest requests for items, services, or upsell opportunities, dynamically delivering hyper-personalized recommendations in real time. This advanced orchestration creates an intuitive, anticipatory interaction that drives incremental revenue with minimal friction. Upsell campaigns can be both AI-driven—using contextual guest data and behavioral signals—and pre-scheduled by operations teams, enabling precise control over timing and targeting for maximum impact.

Input

Hi, what can I do today?

Output

We have a few exciting activities today! How about indulging in a relaxing spa treatment or booking a spot for our exclusive rooftop dinner? If you're looking for something more adventurous, I can arrange a guided tour of the local area. Let me know if you'd like more details on any of these!

Benefits
💸 Revenue ($50 per room/month)
⭐️ Higher customer satisfaction and personalisation

AI agents can accurately identify and route requests to the appropriate departments within an organization, operating according to the operator’s schedule and business hours. This approach minimizes friction, reduces wait times, and lowers staffing costs while ensuring support is available when needed.

Input

I wanted to book your rooftop venue next month, could you tell me more about the costs?

Output

Hi there, we are delighted that you are interested in our venue, please hold the line while I connect you to a team member.

AI agents can collect Customer Satisfaction (CSAT) scores either by using customizable feedback templates or by directly asking guests for a quick rating at the end of a conversation. Whether through a simple text prompt or a structured form, these interactions are seamlessly integrated into the chat flow. The collected feedback is logged automatically, allowing operators to track performance, identify trends, and continuously optimize the guest experience with minimal manual effort.

Input

Thanks for your help!

Output

Thanks for chatting with me! Before you go, could you quickly rate how I did today? Your feedback helps us improve.

Integrations

Mews

Optii

Freshdesk / Zendesk

Cloudbeds

Bookboost

Apaleo

Opera

Like Magic

Flexkeeping

AI makes it possible

4.5

CSAT Score

Outperforming human performance

+80%

Automation

Across all communincation channels

1.2m

AI replies

Unlocking thousands of hours in staff efficiency

$50

Per room per month

Tap into new sources of revenue with smart upsells

Clients

Staycity
Wilde
Best Western

Wombats
Clink
Nomads
Wren Hotels

Destiny Student

Talbot
Via Hostels
Movinn
Mije
Capsule
Bicycle Street
Che Hostels

MM:NT

Blog

Insights at the Intersection of
Hospitality and AI

Explore how artificial intelligence is transforming hotel operations, guest experience, and service delivery. The D3x Blog is built for forward-thinking hospitality professionals looking to stay informed, inspired, and ahead of industry shifts.

AI Agents in Action: Transforming Hotel Operations

As hospitality evolves, AI agents are stepping in to streamline operations, personalize guest interactions, and deliver service at scale—24/7. This article explores how intelligent systems are reshaping the guest journey, reducing overhead, and unlocking new levels of efficiency for modern hotels.

{Link to blog post - 11 min read}

The way to AGI for Hospitality

As Artificial General Intelligence moves from theory toward practical application, its potential impact on hospitality is profound. This article examines how AGI could redefine service, decision-making, and operational autonomy—shifting the role of hotels from reactive service providers to adaptive, intelligent environments.

{Link to blog post - 14 min read}

Casestudy

AI Agents for hospitality

Intelligent and autonomous AI Agents for Hotels, Hostels, Aparthotels & Hospitality businesses

A Closer Look at D3x

Our Services

Messaging Agent

Phone Agent

Email Assistant

API Agent

Why Choose D3x

Channels

Engine

APIs

D3x Skills: The Invisible Magic of AI

Integrations

AI makes it possible

CSAT Score

Automation

AI replies

Per room per month

Clients

Blog

Insights at the Intersection of Hospitality and AI

AI Agents in Action: Transforming Hotel Operations

The way to AGI for Hospitality

Insights at the Intersection of
Hospitality and AI